Customer reviews from otterbox.com
OtterBox - Commuter Series Case For Motorola One 5g Ace Smartphone - Black - Multi
Average customer rating
3.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
28
4 Stars
7
3 Stars
4
2 Stars
7
1 Star
16
60%of customers recommend this product.
(
34 out of
57)
Customer Reviews for OtterBox - Commuter Series Case For Motorola One 5g Ace Smartphone - Black - Multi
Customer Rating
1
Don't buy!
on September 7, 2023
Posted by: TizzyTylovesCrys
Horrible case otter box did with this case! I repeat horrible! I can't believe that otter box allowed this case to be sold with there name. It doesn't fit , too big for phone. N even with a glass screen protector my glass was able break with this case. Trash wasted 40 dollars.
Response from otterbox.comBy Customer Service, September 8, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The 5G ace Commuter Series Case was a perfect fit.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Don't get
on July 19, 2023
Posted by: NeedNewPhoneGuy
Product did not live up to the hype. Did not stop screen breaking from fall off bedside table. Material fell apart in 18 months and became useless.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Courtney Wilson
Verified Purchase:Yes
Great product received fast and intact.. thank you for protecting my phone's
Written by a customer while visiting otterbox.com
Posted by: Moto
Verified Purchase:Yes
The case didn't fit it was to loose. I barely pushed on the top corners and the case came off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
Hey there! We're sorry to hear about this unusual situation with your Commuter Series case! Have you verified that the case you purchased is the correct case for your device? This is very important, as our Otter Engineers craft each case to fit the specifications of each device perfectly. If you have verified that this case is the correct size for your device. then give us a ring at 1-855-688-7269 and we would be happy to help sort this out with you!
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
4
A complimentary belt holster does exist!
on April 6, 2023
Posted by: Kevin
It's a bit bulky, but the case works; fits the One 5G Ace perfectly and has serve me well for a year now.
Since OtterBox inconveniently does not offer a holster to compliment this case, I searched and with a lot of trial and error ordering/returning options off of AMZ, found a well-matched solution… Encased Belt Holster Clip for the Motorola G-Power 2022 edition.
Since OtterBox inconveniently does not offer a holster to compliment this case, I searched and with a lot of trial and error ordering/returning options off of AMZ, found a well-matched solution… Encased Belt Holster Clip for the Motorola G-Power 2022 edition.
Try it for yourself. ;-)
Written by a customer while visiting otterbox.com
Posted by: Joe R
Verified Purchase:Yes
Only good thing about it is, it almost fits my phone. Its already cracked, ive had it 2 months. It covers up all my buttons, on/off, volume up and down. And the back of it covers up my flashlight. Its suppose to be the correct otterbox for my samsung. I either got shipped the wrong one or, otterbox website doesnt know what theyre doing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
Hey there! We apologize for any inconvenience you've experienced. However, it seems that the reason for these issues you've been having is because you have a Motorola case for your Samsung device. We specifically design all of our cases on an individual basis to be perfectly congruent with your device, so those fit issues definitely shouldn't be happening. Please give our customer service team a call at 1-855-688-7269 and they'd be happy to get to the bottom of this and help find the best path forward for you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Timmie
Verified Purchase:Yes
Good stuff been using for years no problems with plenty of drops
I would recommend this to a friend!
Written by a customer while visiting otterbox.com