Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(30,557 Reviews)
Rating breakdown 30,557 reviews
5 Stars
26,156
4 Stars
3,456
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,139 out of
1,331)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Great accessibility
on November 2, 2026
Posted by: morealize
[This review was collected as part of a promotion.] I chose to upgrade my S22 to the S25 Ultra because, a upgrade was long overdue and finally once I got it, it didn't disappoint! I felt like I was getting a phone for the first time, it was so easy to use and so many new features like gemini ai made the experience so fun! I constantly use gemini ai for my questions about my dog or terminology for a class, and the translation feature comes in handy as well! As of a year later it runs perfectly well and is in good condition!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well worth the upgrade
on November 1, 2026
Posted by: Trevanoc
[This review was collected as part of a promotion.] I chose Samsung by recommendation and past poor experience with other brands. Really meets and exceeds my expectations. Been a loyal customer for years and from my J3, to J7, and then A10 to S10e, and finally my S21 to S25 Ultra everything kept getting better. Hardware, battery compacity, capabilities, etc. I am quite pleased with my S25U and will most definitely get another upgrade in the coming year, the S27 Ultra. The S Pen, while missing out on the Bluetooth version, has really made a difference. From taking a quick note while screen is off (S Pen opens Notes automatically when off) to signing documents, to noting videos or screenshots, it's definitely a go-to and a great addition to the Galaxy devices. The S25U's customization is mostly in depth (sad to lose Samsung Messages) and every app for the most part touches base with almost everything. The b now built-in call screener is a massive plus as well as it has filtered out a lot of spam or scams. And while the 100x zoom is nice, the quality of the picture at that zoom needs serious improvements given the grainy state that is in right now. The now-defaulting of E-Sim usage is a bonus, but I wish the physical slot was then changed to continue supporting SD cards. While I have not quite maxed out my phone's space, it is getting quite close and a SD card would be amazing, especially with the sizes that mobile apps are growing to.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera Capabilities
on November 1, 2026
Posted by: KismetTheory
[This review was collected as part of a promotion.] I chose the S25 for its camera. I work with photos for my product daily and I needed a phone that could capture my product accurately.
When photographing products, the little details matter. Whether it's intricate designs, fine textures, reflective surfaces, or subtle variations in color, the S25 Ultra does an amazing job of bringing those features to life. The 200MP camera captures an impressive amount of detail, producing sharp, high-quality images that really showcase the craftsmanship of an item.
I'm particularly impressed by how well the camera captures small details that might otherwise be overlooked. Being able to zoom in on a photo and still see the textures and finer elements is a huge advantage when creating product listings or showcasing handmade pieces.
For anyone who sells products online, creates content, or simply appreciates high-quality photography, this camera is an excellent tool. Having this level of photographic capability in something I can carry in my pocket is fantastic.
When photographing products, the little details matter. Whether it's intricate designs, fine textures, reflective surfaces, or subtle variations in color, the S25 Ultra does an amazing job of bringing those features to life. The 200MP camera captures an impressive amount of detail, producing sharp, high-quality images that really showcase the craftsmanship of an item.
I'm particularly impressed by how well the camera captures small details that might otherwise be overlooked. Being able to zoom in on a photo and still see the textures and finer elements is a huge advantage when creating product listings or showcasing handmade pieces.
For anyone who sells products online, creates content, or simply appreciates high-quality photography, this camera is an excellent tool. Having this level of photographic capability in something I can carry in my pocket is fantastic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Warranty void for water damage
on November 1, 2026
Posted by: Brandon
from Kalamazoo, MI
Expertise:Intermediate
Phone worked ok for about 2 months until the phone got hot and the screen went white one day so I took it in under warranty repair, which was denied claiming that the phone had water damage. Phone was never submerged in water and they claim its waterproof up to 15 meters under water. The Liquid Damage Indicator strip didnt even turn pink. Ive been a loyal Samsung customer for as long as I can remember but after this experience I think its time to go somewhere that appreciates my business.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, November 2, 2026
Hello Brandon, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have shared links to your warranty information for reference, and to the Samsung Support Team if you would like to discuss this matter further for a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
One Year With My S25 Ultra
on October 31, 2026
Posted by: LinaLina
[This review was collected as part of a promotion.] I had my previous phone, a S20+ since 2019 and I had decided that it was time for an upgrade. I chose to buy the S25 Ultra for my upgrade, and it was genuinely one of the best decisions I could have made.
I needed a phone that could handle my work tasks. Something could handle several files, switching between apps constantly, and physically sturdy. The S25 Ultra is a bit on the bigger side but the screen is perfect for someone like myself who doesn't have the best eyesight in the world. I am a tad but clumsy and I've dropped the phone a couple times, both with and without a case or screen protector, and not even a scratch was made.
This phone is sturdy and perfect for someone who does a lot of work through their phone.
My only complaint is that it gets warm while scrolling through SNS apps like TikTok and Instagram even when I don't have other apps open at the same time.
Aside from the phone getting warm in these situations. I have zero complaints and love my phone!
I needed a phone that could handle my work tasks. Something could handle several files, switching between apps constantly, and physically sturdy. The S25 Ultra is a bit on the bigger side but the screen is perfect for someone like myself who doesn't have the best eyesight in the world. I am a tad but clumsy and I've dropped the phone a couple times, both with and without a case or screen protector, and not even a scratch was made.
This phone is sturdy and perfect for someone who does a lot of work through their phone.
My only complaint is that it gets warm while scrolling through SNS apps like TikTok and Instagram even when I don't have other apps open at the same time.
Aside from the phone getting warm in these situations. I have zero complaints and love my phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Computer
on October 30, 2026
Posted by: Bearbuff
[This review was collected as part of a promotion.] I have found that I don't even use my laptop anymore since I've retired and upgraded to my S25 Ultra. I do everything I need to do on my phone including printing, paying bills and even spreadsheets that aren't too complex. I do wish the phone was slightly smaller in height so it fit better into pockets and certain purses. I know that is cosmetic minutiae but it is my " if I could have everything " list. Technically I am very happy with all my Samsung products. I also have a Samsung Watch 7.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone ever!
on October 30, 2026
Posted by: LoveMyTech24
[This review was collected as part of a promotion.] I chose the S25 Ultra for its multi function and ease of use. Plus I get the included S-pen to use for writing, taking pictures and multiple other functions. Overall, best purchase. Photo capabilities are amazing. My moon photos are so close and clear!!! Love It!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Versatile and Camera
on October 29, 2026
Posted by: BMdaOGizMe
[This review was collected as part of a promotion.] I use my phone to journal and take notes as well as edit pictures and create images and use apps for nighttime. Sky viewing. Take photos, input my choices, and make commands via touchscreen with the built-in stylus or a finger or I can go hands free and do most things with my voice. The previous it's very important to me because I have to alternate often sight and arthritic issues. But most of all, keeping connected with my friends and family is important to me and this is why I chose the Samsung S25 Ultra? It's versatile and user-friendly, making tasks and connecting simple. It has allowed me to return to many things that I thought I was never gonna be able to do again on my own, which inspired me to try new things and reach new goals.
Value
4
Response from Samsung USBy R&R Team, October 30, 2026
Hey BMdaOGizMe, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that your device has been so helpful for a range of daily tasks, as well as exploring new goals, and accomplishing tasks you thought you could no longer do. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US