Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,456 Reviews)
Rating breakdown 30,456 reviews
5 Stars
26,074
4 Stars
3,439
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great phone for work
on September 27, 2026
Posted by: AdventureAlex
[This review was collected as part of a promotion.] Using this phone at work makes a huge difference. Im able to use the stylus to quickly write notes on clients i see through out the day. Im also able to send crystal clear photos and videos to those clients. When im not working I am hiking and the 200mp camera is great for the outdoor adventures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I've ever owned!
on September 27, 2026
Posted by: Divine
[This review was collected as part of a promotion.] Its a user friendly phone, great size if you need to use one hand to type., if needed. When you do use both hands, the size is wide enough just to make lesser typos.
You can have it as simple as 123 or make it more ad advanced based on other features. No issues at all with apps, if there is, its always been the app itself. PLUS, you can make it as 2nd moniter when needed AND use a bluetooth mouse with it!
I actually have recommended this phone to 2 of my friends, and they actually bought it.
Great work SAMSUNG!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos video
on September 27, 2026
Posted by: Broncosgirl25
[This review was collected as part of a promotion.] I chose this phone because of quality and color it takes amazing pictures the audio is amazing! Love the two speakers! The stylists is a life saver !!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on September 27, 2026
Posted by: Crash7034
[This review was collected as part of a promotion.] I chose the 25 ultra, for the featured and larger screen. I use my phone for multiple meetong and reports. The pen helps to jot down notes quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but constantly unable to get signal
on September 27, 2026
Posted by: Marco667
[This review was collected as part of a promotion.] I love Samsung best overall experience for decades however, I purchased an unlocked phone last year and regardless constantly loosing signal 🙃 shame I truly wanted to provide a 5 star review but...
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hi there Marco667, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day. We have shared links to guides to help you troubleshoot the connection to your carrier at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
No One Does it Like the Ultra
on September 27, 2026
Posted by: GalaxyMan
[This review was collected as part of a promotion.] I love my s25 Ultra. The Ultra models are always amazing. I've had the last 3 models 24,25, and now the 26. I choose Samsung for SmartPhones because no one does it better. They have amazing screens, effortless tracking of health along with my galaxy brand watch, and are the only Phones out their woth the S pen. Love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Super good phone
on September 27, 2026
Posted by: Consumptionn
[This review was collected as part of a promotion.] I chose this phone to remain in the samsung ecosystem and to be able to use a proprietary and up to date android skin woth amazong customization and community support.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest so far
on September 27, 2026
Posted by: Bayouking
[This review was collected as part of a promotion.] I've owned many of phones but this one by far is the best yet it does everything I need it to and some just wish there was a way to locate misplaced s pens but I chose this device because I love everything Samsung and it was the newest version of galaxy series at the time of purchase.
Value
5
Written by a customer while visiting Samsung US