Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,447 Reviews)
Rating breakdown 30,447 reviews
5 Stars
26,065
4 Stars
3,439
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
A first flagship the S25 ultra
on October 4, 2026
Posted by: Vonvarr
[This review was collected as part of a promotion.] After using many different models in the Galaxy Note family, and non flagship of S21 and S23 - when it was time for a new phone this last time I chose to go with the flagship S25 Ultra - so glad I did... While my other S's were very capable I really appreciate (and now am spoiled) to the higher level of performance and capability of the Ultra. It is my daily-dialer and it performs crucial functions for nearly every part of my life. The thing i prize most about all my S's is that they are such good devices that if I were to loose my Ultra I have two competent backups in my old S's in case I need them. It's the same reason I keep my older model car - it's still a great car if I have to rely on it ever again as my daily-driver.. a great sense of security behind enjoyment of the latest model. Love Samsung like I love my H*nd*!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 4, 2026
Posted by: Babaralii
[This review was collected as part of a promotion.] I love the looks of this phone and overall stability and speed cameras are good for me and the battery life is also acceptable whenever I pick this phone in my hands it makes me feel special not know why but it gives me chills
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A long waited love for S series
on October 4, 2026
Posted by: S25UltraLove
[This review was collected as part of a promotion.] I'm a hard-core Samsung user who started with A series and dreamed of S series devices. Here I am today with the S25 Ultra. I chose this because it's a beauty and the beast loaded with power.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 4, 2026
Posted by: Babaralii
[This review was collected as part of a promotion.] I love the looks of this phone and overall stability and speed cameras are good for me and the battery life is also acceptable whenever I pick this phone in my hands it makes me feel special not know why but it gives me chills
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone.
on October 3, 2026
Posted by: JoRae7781
[This review was collected as part of a promotion.] I use this phone for everything, Pictures the most i have 7 grandbabies, pics are important to me. I chose this phone for the quality of the pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Connectivity
on October 3, 2026
Posted by: Engozo
[This review was collected as part of a promotion.] The phone always lost network when multi task is performed. For example if l am on the phone call, l cannot open another apps to perform work, like, download a document, or complete a work on a other apps. This is very important for my job. Thank you.
Value
3
Response from Samsung USBy R&R Team, October 5, 2026
Hi there Engozo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted usage of your device is to you every day. We have provided links to a few articles to help you with the connectivity of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Honest Thoughts on the Device I Chose
on October 3, 2026
Posted by: Pochachi
[This review was collected as part of a promotion.] I have been using the Galaxy S25 Ultra for a while now, and it has exceeded all my expectations. The display is incredibly bright and smooth, making it perfect for outdoor use and watching media. I am heavily impressed by the battery life, which easily lasts through a full day of heavy use, and the performance is lightning-fast with zero lag. I chose this phone primarily for its advanced camera system, and the photo quality—especially the zoom and low-light shots—is absolutely phenomenal. The built-in S Pen is also highly convenient for taking quick notes. I highly recommend it to anyone looking for the ultimate smartphone experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on October 3, 2026
Posted by: Joshbgosh
[This review was collected as part of a promotion.] I love the note series phones and this this essentially one of those. It's a great phone with good battery life and crazy good cameras. My only complaint is the change in the stylus. Why remove the Bluetooth functionality? That was very handy, bring it back!
Value
4
Written by a customer while visiting Samsung US