Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(30,218 Reviews)
Open Ratings Snapshot
Rating breakdown 30,218 reviews
5 Stars
25,922
4 Stars
3,420
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product. 
(
943 out of 1,104
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
best device in the world anyone could ever have!
on April 10, 2025
Posted by: Sassyzservicez
from Portland Oregon
Expertise:Expert
I got this phone literally about 1 week ago, and it's amazing, truly amazing. There's so so much you can do with this phone. It's like having a computer in your hand at your fingertips at all times as well as any other device you've ever needed before. It's the most amazing device I've ever ever experienced and hands down the best phone I've ever had. Ever I give this 5 stars over and over again!! Thank you Samsung Galaxy S25 Ultra 256gig I love u sooo much !!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 16, 2025
Hi Sassyzservicez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this phone to be so truly amazing every day for a range of tasks. We love that you are finding such a range of uses and that it feels like a computer you can carry in your pocket. Please, reach out to us again in the future if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like the phone
on April 10, 2025
Posted by: Skip2334yt
from Franklinville, North Carolina
Expertise:Expert
The greatest mobile device by Samsung in 2025 by skip2334
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 17, 2025
Hey there Skip2334yt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to be so excellent, and the best device of the year. We have provided a link to the full devicemanual to help you further discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great 👍 everything
on April 9, 2025
Posted by: Cam loves the phone
from CONNECTICUT
Expertise:Expert
I absolutely love this phone 📱 Awesome 👌 $!!!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 16, 2025
Hi there Cam loves the phone, we appreciate you taking time out of your busy day to provide your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so in love with your new phone, and find it so awesome. We hope you'll reach out to us again any time in the future with additional feedback or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not that great.
on April 9, 2025
Posted by: I heart samsung
Expertise:Intermediate
Not excited, the phone is buggy. My s20 ultra was more reliable. I have the same service provider but consistently don't have service.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 9, 2025
Hi there I heart samsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the reliable connection of your device to your carrier is to you for every day usage. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Its okay S20 was the best and maybe S22 2nd best
on April 8, 2025
Posted by: ABRivera
i bought this at launch. its alr i feel like with each new model it loses some features that were great on the model beforehand.
Response from Samsung USBy R&R Team, April 9, 2025
Hello ABRivera, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important your device, and specific features are to you every day, and we are always happy to assist our customers. Without knowing what features you feel have been removed or changed, we have provided links to the full device manual and the Samsung Support Team. These resources will help you best align the settings to your preferences and answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone, terrible S Pen
on April 8, 2025
Posted by: OldNoteMan
Expertise:Expert
Battery life is exceptional. Phone is really fast... but the S Pen took major steps backwards. Not only did they take away functionality, but the tracking and tip is cheaper and not as precise as past models. I take notes everyday and am very disappointed
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 9, 2025
Hi there OldNoteMan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the battery life and speed of your device. We understand how important the functionality of the S Pen is to you every day, and we would love to help you integrate the redesigned features into your usage, and troubleshoot any frustrations. We have provided a link to an article to help you with these features, and also to the Samsung Support Team to help offer additional assistance if necessary. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on April 7, 2025
Posted by: Ayleen
from Austin
Expertise:Expert
This phone is awesome but the battery is insufficient for a daily use
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Ayleen, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features and usage of your new phone. We would love to help you maximize the battery life of your device, and experience the all day usage you desire. We have provided links to a few troubleshooting guides to help you with this experience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great and seamless
on April 7, 2025
Posted by: KalKat
[This review was collected as part of a promotion.] The camera, set up and new AI features are amazing! Definitely the best galaxy to date. The Now Brief and audio eraser are incredible features.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there KalKat, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love that you are so pleased with the enhanced camera features, Galaxy AI features, and additional usages of your new phone. Please, don't hesitate to reach out to us again any time in the future with questions or if you would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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