Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,446 Reviews)
Rating breakdown 30,446 reviews
5 Stars
26,065
4 Stars
3,438
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I chose the S25 Ultra for its amazing features
on October 8, 2026
Posted by: Mikethetech
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because of its premium design, powerful performance, and amazing features. The display is bright, sharp, and smooth, making it perfect for watching videos, browsing the internet, and playing games. The camera quality is excellent, capturing detailed photos with beautiful colors, even when zooming in. I also love the S Pen because it makes taking notes, writing, and multitasking much easier. The phone feels premium in my hand, and the battery life is good for my daily use. Its fast performance makes switching between apps easy, and the overall experience feels smooth and responsive. I especially appreciate the advanced AI features, which make everyday tasks more convenient and productive. The large screen is great for studying, entertainment, and getting work done. Overall, the Samsung Galaxy S25 Ultra is an excellent smartphone for anyone who wants a powerful device with a fantastic camera, premium build quality, and useful features. I am happy with my choice and would recommend it to anyone looking for a high-end Samsung phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxies are great
on October 8, 2026
Posted by: TripleB
[This review was collected as part of a promotion.] I really enjoy the galaxy s series of phones. I have used a variety of phones of different and same brands, but the s series will be the brand I choose. I use the phone for gaming, leisure, connecting with friends, making and saving memories. The battery life is really good. It lasts through multiple hours of gaming. The phone itself is easy to use. My only downside to the device is that galaxy got rid of the camera feature on the s pen. Other than that, galaxy is my favorite.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on October 8, 2026
Posted by: Joshbgosh
[This review was collected as part of a promotion.] Love the phone, the one thing I miss from the older note style phones is the Bluetooth stylus. If it had one of those, it'd be the perfect phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera!
on October 8, 2026
Posted by: Nanihani
[This review was collected as part of a promotion.] I chose this phone primarily because of the great camera, and it did not disappoint. I also like how quickly it turns on, does updates, and more. I dont use all the features or extras such as AI assistant or the stylus very much, but they dont get in the way and occassionally are handy. Ive noticed it truly only charges with nicer chargers, anything older or with lower power wont do much if anything for battery level. Thay makes sense though since it is such a powerful device. Battery life is pretty good and doesnt seem to have reduced on the year I've had it, an issue I had with other phones. Overall I pwuld suggest this phone to anyone who wants a computer in their pocket with a great camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features i can take image from a video
on October 8, 2026
Posted by: Countrygirlbeck
[This review was collected as part of a promotion.] I am glued to my phone,it is my lifeline for reaching out to loved one through call or video with very clear video. The features are amazing taking an image from a video, to getting the best and most amazing pics woth amazing quality. I can do so many things with my photos and their my keepsakes my memories and i was able to have them with my device. Gaming is amazing with the nice screen and quality makes it very hard to not play them. Overall my life depends alot on my device and the memories i get to make with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery gets hot and drains fast
on October 8, 2026
Posted by: RENERIZE
[This review was collected as part of a promotion.] Since I first bought the phone the battery is good for 1 day of use. The phone is fast but sometimes locks up and chokes then I gotta reboot. The service for wifi and mobile is decent but does not reach higher than 700Mbps for uploading and downloading.
Value
3
Response from Samsung USBy R&R Team, October 9, 2026
Hi there RENERIZE, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the speed and troubleshoot the temperature of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on October 8, 2026
Posted by: Cubski81
[This review was collected as part of a promotion.] I chose Samsung again as I believe they make the best phones in the industry. From the app marketplace, interface, memory, battery, style, and flare, hands down the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most desirable camera on any phone ever!
on October 8, 2026
Posted by: GoJosh
[This review was collected as part of a promotion.] I chose this particular phone for its features, one being its size and stylus (I love the little click it makes). Then I discovered the camera....this phone takes phenomenal photos. I receive an extraordinary amount of compliments, especially of my photos of the Moon. I love and trust this phone, definitely makes taking pictures and managing everyday tasks easier. I use the calendar everyday...and my online wallet. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US