Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,470 Reviews)
Rating breakdown 30,470 reviews
5 Stars
26,085
4 Stars
3,442
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
It is great when it works like it should
on September 7, 2026
Posted by: blake1138
[This review was collected as part of a promotion.] I chose an S25 Ultra having owned Samsungs since the S1. The phone is great and does what it should, when it works. The camera stutters to the point of unusability. When you try to zoom or anything it gets worse. Sometimes it gets hung with the stutter and the battery dies quickly.
I also wish they had kept the mechanical stylus I had in my s23 ultra. Im not sure why they took that function away.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hey there Blake1138, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not meeting your expectations in functionality. We have shared links to resources to help you with the camera on your device, as well as maximizing the battery life. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again!
on September 7, 2026
Posted by: Houmaite
[This review was collected as part of a promotion.] I chose the s25 ultra over the plus this time. Always before I had a plus model but I wanted the top model and I'm glad I did. My only complaint is the fingerprint reader basically doesn't work. Ni e times out of ten it doesn't pick up my fingerprint so I have given up on that feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25+ Ultra
on September 7, 2026
Posted by: Eluv24
[This review was collected as part of a promotion.] I'm so glad that I chose the S25+ Ultra. I love the s-pen and all the features. It is easy to manage my schedule, keep in touch with colleagues, manage email, etc. Calls and messaging are easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 Ultra
on September 7, 2026
Posted by: Love2ShopS
[This review was collected as part of a promotion.] I chose the S25 Ultra because Samsung has never let me down! I know that with the AI built in, I can use my phone to do anything! The device I've had for a little over a year and it still works just as great, and I'm learning new features about it still. I enjoy that my phone charges in about an hour, so I can get up in the morning and charge it if I didn't all night, while I'm getting ready for the day to leave for work. Navigating the user interface of my device is also easy and I enjoy using my phone because of that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 7, 2026
Posted by: Matches
[This review was collected as part of a promotion.] I chose. I have loved the phones picture quality and screen so far. Its also been really durable as I have dropped it multiple times without a case and with a case. I also have grown to love the ecosystem so much as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has such great detail!! & SO MUCH STOR!
on September 7, 2026
Posted by: shleeee
[This review was collected as part of a promotion.] I chose this S25 ultra due to previously having thr S25 Older models and I absolutely LOVVE LOVEE LOVEE the.! the processing time, the colors, the weight, the product quality, THE AMAZING BATTERY LIFE. & Of course cant forget ALLLLLL the different cuutte accessories!! phone cases, screen protectors, wristband, pop sockets, stands, i have been and always will be an Samsung fan!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have ever had!
on September 7, 2026
Posted by: SHWK999
[This review was collected as part of a promotion.] I chose this phone over all others. I have had Samsung products exclusively for many years, ie. : TV, Tablets, PC, and other Samsung phones. You will not go wrong choosing Samsung products. The android operating system is superb and this phone interfaces with all other products with the Samsung system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely fantastic phone!
on September 7, 2026
Posted by: Jujuseption
[This review was collected as part of a promotion.] Ive had samsung phones for the past 10 years. Everytime I choose to upgrade from my previous phone its like a whole new experience. From going on news outlets, to social media, to watching my favorite shows and movies, the actions are seamless straight to the point.
My galaxy s25 ultra has never failed me. And with its super fast charging I can always count on it even with the lowest percentage of battery.
I would recommend any samsung product to anyone in need of something reliable, something you use for work ,especially to take notes, and something you can always use on the days you just want to relax.
Value
5
Written by a customer while visiting Samsung US