Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(30,225 Reviews)
Open Ratings Snapshot
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product. 
(
943 out of 1,104
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Samsung Phone
on January 14, 2026
Posted by: Kevin
Expertise:Expert
Verified Purchase:Yes
Great all the great features that makes it a great purchase
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing features and capabilities of your new device. We would love to hear from you again in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera
on January 14, 2026
Posted by: Brent
Verified Purchase:Yes
Find a youtube camera teaching video, this camera is unbelievable. It can do way more then you can imagine
Response from Samsung USBy R&R Team, January 15, 2026
Hey Brent, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the photos and videos you have been able to capture with your camera on your device. We have provided a link to the complete manual for your device to help you with the features of Galaxy AI that can further enhance your experience with your camera with the editing capabilities. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 14, 2026
Posted by: Ibrahim RECIOUI
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra feels like the ultimate Android flagship. It combines raw performance with smart AI tools, a stunning display, and a versatile camera system. If you want a phone that does everything at the highest level, this is it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ibrahim Recioui, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are finding this device to be such the ultimate flagship, and that you are enjoying the addition of Galaxy AI, and enhanced display quality. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Heather
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The phone is great. Upgraded from a S23 Ultra. Love the flat screen compared tonthe curved screen on the S23 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Heather, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying the upgrade from your previous device to this new one, and that you are a fan of the flat display design. We have provided links to resources to assist you in exploring additional capabilities of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
New Phone bit heavier than thought
on January 14, 2026
Posted by: DWRR
Verified Purchase:Yes
I like the phone, bit heaver than I thought and only reason I give this phone a 4 star
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 14, 2026
Hi DWRR, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with capabilities of your device. We appreciate you sharing your thoughts about the weight of your device, and we do have options that are smaller including the Galaxy S25+ and Galaxy S25. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
s 25 ultra
on January 14, 2026
Posted by: jmp122658
from Erie PA
Verified Purchase:Yes
Very good phone but relatively slow in charging and battery could be much larger.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi there Jmp122658, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the usage of your device. We have provided a link to an article to help you get the fastest charging speed, and prolonged battery life. We have also shared a link to the Samsung Support Team to assist you if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bottom camera lens cracked easily
on January 14, 2026
Posted by: Noah S
from Wisconsin
Verified Purchase:Yes
Unfortunately my phone slipped out of my lap a few days after i got it, before my case had come in, about 3 feet. The bottom camera lens has a crack in it from that, thankfully not visible when taking photos. Still, disappointed since my previous samsung phones never had issues when they were dropped from much greater distances/on rough surfaces. I understand that you have to balance durability and clarity but it is just frustrating that it cracked so easily. Other than that, being my first flagship phone it has been a nice upgrade from an s21+.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 14, 2026
Hi there Noah S, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are not experiencing interruption in your photos and videos with your experience, and that you are pleased overall with the usage of your phone. We have provided a link to the Samsung Support Team if you are ever interested in repair options available for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
No Issues. Wonderful Device.
on January 14, 2026
Posted by: Anonymous
from Orlando,Florida
Expertise:Expert
Verified Purchase:Yes
No Problem With Device, Im Very Happy With My New Device.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hello MelSanchez9290, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your new device. We have provided a link to the complete manual for your device to help you maximize your experience, and discover the full capabilities of your device. We have also provided a link to the Samsung Support Team to assist you further if any questions come up as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 10569-10576 of 30222 results 
<< 1 ... 1320 1321 1322 1323 1324 ... 3778 >>