Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,225 Reviews)
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product.
(
943 out of
1,104)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Anne
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
This phone feels light and looks high quality. I would highly recommend. :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, January 21, 2026
Hi there Anne, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the lighter design and overall quality of your new device. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Carlos Castenada
from In the U.S.
Expertise:Beginner
Verified Purchase:Yes
The phone is smaller than my previous S22 Ultra, but otherwise is better.
Would have given 5 stars for sure if not for the set up issues. Annoying apps installed without my permission and a lot of additional setup steps with Google and Samsung implanted, alone to make them more money.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 21, 2026
Hi Carlos Castenada, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your new device, after the inital frustration with the setup and alignment of your settings. We have provided a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Indiana
Expertise:Expert
Verified Purchase:Yes
The battery life is horrendous as compared to my S24 Ultra. I'd get 16 hours on it, the S25 Ultra just gobbles power
Features
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 21, 2026
Hey Zookeeper, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not operating as expected. If the intelligent battery has not made the necessary adjustments to maximize the battery life of your device as intended, we have provided links to troubleshooting guides to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Posted by: Jambo
Verified Purchase:Yes
Did not get instructions for the phone. Every thing esle is great.
I would recommend this to a friend!
Features
5
Performance
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jambo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding your new device to be so great as you explore the full capabilities of your device. We have provided a link to the complete manual to assist you with your exploration, and alignment of the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Joey F
from SF Bay area
Expertise:Expert
Verified Purchase:Yes
Its a great phone. Long battery life. Amazing picture quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Joey F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced battery life and camera quality of your device. We have provided links to resources to assist you with the discovery of additional features like Galaxy AI that can further enhance your experience, and answer any questions you may have as you use your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Galaxy S25 Ultra
from Pueblo, CO
Verified Purchase:Yes
I love my Galaxy its been working great just as my other Galaxy phones have!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 21, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the amazing features of your new device, and that you are finding it to operate so well for your usage. We would love to hear from you again in the the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: An Mu
Expertise:Expert
Verified Purchase:Yes
Most features are similar to my s24 ultra. The phone feels lighter than the s24 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey An Mu, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the lighter design of your new device, and finding it an easy upgrade from your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: KP07
from Lincoln, NE
Expertise:Intermediate
Verified Purchase:Yes
The phone is built very solid and functions are smooth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi KP07, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the build quality and capabilities of your device. We would love nothing more than to hear from you again any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US