Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,444 Reviews)
Rating breakdown 30,444 reviews
5 Stars
26,063
4 Stars
3,438
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This product was the best phone ive had ever.
on October 14, 2026
Posted by: Samsungalways
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 ultra. Because it was throughout size for me. The screen was big and brought, and I could see see well on it. I could go through it good. It has the best AI. Features, and it has the stylus with it, which is always great. You can just jot stuff down real quick. And then there you go, you saved in your phone, you can move stuff around with it. It's pretty awesome. I love the phone I would not upgrade really, I would stay with this one, maybe upgrade years later, but this one is the best phone I've ever had. And it's, it's resilient like it is tough it. If you have a screen cover in a case, you will not hurt that thing. It's a great phone. You can hear good on it. You can talk good on it. The videos is good streaming is good. All that stuff is great. The volume, the Bluetooth, the Dex thing that you can get on the internet with it. It's awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
compact and packed with features🙂
on October 14, 2026
Posted by: Rudra2002
[This review was collected as part of a promotion.] The phone provides you the things you needed balances out everything in case of gaming ,multitasking and rest other things one should look in a phone. The best thing is this phone is a all rounder and has the best screen out there. Loved the experience loved to be an ultra user
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultra is a beast!
on October 13, 2026
Posted by: Msdroid
[This review was collected as part of a promotion.] I chose the ultra because of the night vision camera, especially with the 100x zoom. I chose the ultra knowingly has a S pen for fine detail. This phone fell in the hot tub and slipped away for the night under water.....the next morning I picked it out the bottom of hot tub and it never missed a beat still had battery left and it never phase this beast phone!! I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is more like a camera than a cellphone
on October 13, 2026
Posted by: Authello
[This review was collected as part of a promotion.] This cellphone has the greatest of all cell phones cameras the camera on this phone is more than a match. For most d s l r cameras, and which Excel at zooming this camera can take extravagant telephoto. Zooms of the moon and the wildlife.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is ok
on October 13, 2026
Posted by: Filstar77
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra. Device is ok. Speed cpu is fast. I never use the spen. Battery life is average. Software is glitchy. Little bit uncomfortable to hold without a a pop socket or ring. Have to use a case or it is slippery. Too much bloatware. Built in AI is meh. I have installed Gemini and Claude.
Value
3
Response from Samsung USBy R&R Team, October 14, 2026
Hi there Filstar77, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you have the best possible experience with your device, and resolve the frustrations you mention experiencing. We have provided links to resources to help you maximize the battery life, discover the capabilities of Galaxy AI, customize the settings to your usage, and help any disruptions to your usage you may be experiencing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience these matters with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Exeptional product
on October 13, 2026
Posted by: Jjmc13
[This review was collected as part of a promotion.] I choose Samsung because it is a company that offers innovative technology, high-quality products, and many options for different needs. In today's world, technology is an important part of our daily lives because it helps us communicate, work, learn, and stay connected with others. Samsung provides products that make these activities easier and more convenient.
One of the main reasons I choose Samsung is its commitment to innovation. The company continues to develop new technologies and improve its products to meet customers' needs. Its smartphones, televisions, tablets, smartwatches, and home appliances offer useful features that can improve everyday life.
Another reason I choose Samsung is its product variety. The company offers different products at various prices, allowing customers to find something that fits their budget and preferences. I also like Samsung's modern designs, advanced features, and customizable devices. These qualities make its products attractive and practical for everyday use.
I also choose Samsung because of its connectivity. Many Samsung devices can work together, making it easier to share information, receive notifications, and manage different tasks. I believe technology should make life simpler, and Samsung provides options that help people stay organized and connected.
Additionally, Samsung is a well-known brand with a strong presence in the global electronics market. This makes it easier for customers to research its products, compare different
One of the main reasons I choose Samsung is its commitment to innovation. The company continues to develop new technologies and improve its products to meet customers' needs. Its smartphones, televisions, tablets, smartwatches, and home appliances offer useful features that can improve everyday life.
Another reason I choose Samsung is its product variety. The company offers different products at various prices, allowing customers to find something that fits their budget and preferences. I also like Samsung's modern designs, advanced features, and customizable devices. These qualities make its products attractive and practical for everyday use.
I also choose Samsung because of its connectivity. Many Samsung devices can work together, making it easier to share information, receive notifications, and manage different tasks. I believe technology should make life simpler, and Samsung provides options that help people stay organized and connected.
Additionally, Samsung is a well-known brand with a strong presence in the global electronics market. This makes it easier for customers to research its products, compare different
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone With Incredible Features
on October 13, 2026
Posted by: Krista
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because I wanted a phone that offers great performance, a beautiful display, and plenty of useful features. I love how clear and vibrant the screen is, and the camera takes amazing pictures. The phone is fast, responsive, and great for everyday use, whether I'm browsing the internet, watching videos, staying connected with family, or using apps. The large screen makes everything easy to see, and the S Pen is a great bonus for taking notes and getting things done. Overall, this is an impressive device with a premium feel, and I'm very happy with my choice. I would recommend the Galaxy S25 Ultra to anyone looking for a powerful, feature-packed smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy S25 ultra
on October 13, 2026
Posted by: Jessielynn87
[This review was collected as part of a promotion.] I chose this product because I was looking for a temporary phone until the new plus version with more memory was available but chose to keep it because it has sharp quality and I love that I can draw random pictures and make a cool art piece through AI assist
Value
4
Written by a customer while visiting Samsung US