Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(30,444 Reviews)
Rating breakdown 30,444 reviews
5 Stars
26,063
4 Stars
3,438
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Love it but..
on October 14, 2026
Posted by: VeeRica
[This review was collected as part of a promotion.] Received the s25 ultra as a replacement for my s23 ultra that gave up on me. Didn't know i was getting the upgraded model but I am very happy with it. It has great front/back cameras. Just miss the rounded screen edges
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its just okay!
on October 14, 2026
Posted by: Daddydiamond
[This review was collected as part of a promotion.] I chose the S25 Ultra because I really enjoy the freedom of android and this is the flagship phone. The battery life sucks and its disappointing to me. I cant use all the features because the battery will be dead in 4 hours. I think im going to try a Google phone next.
Value
3
Response from Samsung USBy R&R Team, October 15, 2026
Hi Daddydiamond, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the capabilities of your device, as well as the different ways you can customize the settings to your usage. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible performance and beautiful display
on October 14, 2026
Posted by: Porknator
[This review was collected as part of a promotion.] I absolutely love everything about my experience with this phone.
When it comes to gaming, the performance is flawless and incredibly smooth. I chose this device because I wanted a phone that could handle heavy mobile gaming without lagging, and it has completely exceeded my expectations.
The display is stunning, showcasing vibrant colors and crisp details that make every game and video truly come alive. Combined with the immersive Dolby Atmos audio, it feels like a portable entertainment powerhouse. Outside of gaming, the incredible camera is another huge highlight for me. I chose to use it constantly to capture and save my favorite memories in life with amazing clarity, knowing the photos will always turn out beautiful.
When it comes to gaming, the performance is flawless and incredibly smooth. I chose this device because I wanted a phone that could handle heavy mobile gaming without lagging, and it has completely exceeded my expectations.
The display is stunning, showcasing vibrant colors and crisp details that make every game and video truly come alive. Combined with the immersive Dolby Atmos audio, it feels like a portable entertainment powerhouse. Outside of gaming, the incredible camera is another huge highlight for me. I chose to use it constantly to capture and save my favorite memories in life with amazing clarity, knowing the photos will always turn out beautiful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible performance and beautiful display
on October 14, 2026
Posted by: Porknator
[This review was collected as part of a promotion.] I absolutely love everything about my experience with this phone.
When it comes to gaming, the performance is flawless and incredibly smooth. I chose this device because I wanted a phone that could handle heavy mobile gaming without lagging, and it has completely exceeded my expectations.
The display is stunning, showcasing vibrant colors and crisp details that make every game and video truly come alive. Combined with the immersive Dolby Atmos audio, it feels like a portable entertainment powerhouse. Outside of gaming, the incredible camera is another huge highlight for me. I chose to use it constantly to capture and save my favorite memories in life with amazing clarity, knowing the photos will always turn out beautiful.
When it comes to gaming, the performance is flawless and incredibly smooth. I chose this device because I wanted a phone that could handle heavy mobile gaming without lagging, and it has completely exceeded my expectations.
The display is stunning, showcasing vibrant colors and crisp details that make every game and video truly come alive. Combined with the immersive Dolby Atmos audio, it feels like a portable entertainment powerhouse. Outside of gaming, the incredible camera is another huge highlight for me. I chose to use it constantly to capture and save my favorite memories in life with amazing clarity, knowing the photos will always turn out beautiful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible performance and beautiful display.
on October 14, 2026
Posted by: Porknator
[This review was collected as part of a promotion.] I absolutely love everything about my experience with this phone.When it comes to gaming, the performance is flawless and incredibly smooth. I chose this device because I wanted a phone that could handle heavy mobile gaming without lagging, and it has completely exceeded my expectations.The display is stunning, showcasing vibrant colors and crisp details that make every game and video truly come alive. Combined with the immersive Dolby Atmos audio, it feels like a portable entertainment powerhouse. Outside of gaming, the incredible camera is another huge highlight for me. I chose to use it constantly to capture and save my favorite memories in life with amazing clarity, knowing the photos will always turn out beautiful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultra phones just keep getting better!
on October 14, 2026
Posted by: MtnMama
[This review was collected as part of a promotion.] I choose the galaxy ultra phones because of the stylus. Do I use it all the time? No. But when I do need it, it's so incredibly handy. Signing documents on my phone? No problem! Need to add writing or drawings to a picture? Easy peasy! It is an absolute workhorse. It takes amazing pictures, functions insanely well and is just overall a great phone!
It has a big enough screen to stream movies or shows on the go. It makes multitasking a breeze with how seamlessly it switches between apps. I always have a case on my phone, but I love the soft matte back. I love this phone so much, that I got my dad the same one!
It has a big enough screen to stream movies or shows on the go. It makes multitasking a breeze with how seamlessly it switches between apps. I always have a case on my phone, but I love the soft matte back. I love this phone so much, that I got my dad the same one!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Never thought I could love my phone!
on October 14, 2026
Posted by: Gettingbettersoon
[This review was collected as part of a promotion.] When I first started using a Samsung phone it was the (A53 5G). Wich was a great phone for what I needed it for. Responsive and reliable. Then my wife got a S25ultra. I was blown away! The stylus, the feal, the camera...The Camera! Wow....I could tell it to take a photo. I could use A.I. to change the, well everything. The versatility of the software has changed my perspective of what a personal cell phone could be. Thank you Samsung. Can't wait to get the S26ultra. Too cool!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 ultra has Amazing features.
on October 14, 2026
Posted by: Love2u
[This review was collected as part of a promotion.] I chose the Samsung Galaxy 25 ultra for the size of the device, I love everything about it. I would highly recommend this device to everyone, the memory, speed is awesome and the camera is out of this world.
Value
5
Written by a customer while visiting Samsung US