Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Posted by: Mike
from Illinois
Verified Purchase:Yes
Very good sound bar
Pros: Easy To Setup, Easy to use, Speech enhancement, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Joyce Rice
from Cypress TX
Verified Purchase:Yes
How do I make it stay the same volum when turn off and restart again. You would get a top score if I didn't have agjust volum so munch.
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Louisa
from Portland, me
Verified Purchase:Yes
The Sonos beam is in our living room. It was so easy to install and learn. The sound us well balanced and clear. We've also been listening to sirius radio. Great sound!
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Speech enhancement, Superior Sound, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
I am happy with it but it was tricky to set up
on January 20, 2024
Posted by: Barbara
from Chapel Hill
Verified Purchase:Yes
I've installed an earlier version and it was very easy to set up. This one was tricky. I ended up having to reset it. The Sonus app kept searching for it and couldn't find it.
Pros: Easy to use, Superior Sound, Wireless Surround Sound
Cons: Difficult To Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Nursebette
from Placerville, CA
Verified Purchase:Yes
Complicated to set up......definitely not user friendly. .overhyped by sales personnel.
Cons: Difficult To Setup, Difficult to Use, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: M
from Colorado
Verified Purchase:Yes
Sonos is a great system when it is working. This system does not work with my particular business router at my business. Here is what the issues are; 1. So when a speaker is added to the Sonos app while seting up a new system at first it adds the speaker no problem and the speaker works great. 2. Once a second speaker is added to the system Sonos disconnects the first speaker added and now the second speaker works great only. The first speaker is no where to be found on the system. 3. Now Sonos recongnizes that the first speaker is no longer connected to the Sonos system. 4. Now you are asked to and prompted to follow steps to fix the problem. The message says that the first speaker is no longer connected to wi-fi. 5. Sonos help messages say unplug your router and plug back in, so you do this and it will find the speaker to reconnect but then when you prompt Sonos to connect the speaker to Sonos it says cannot find the speaker. 6. Then the next option is to call Sonos support which they will get a diagnostics code from you and attempt to help you but the problem e still persist and then they escalte to level 2 and same problems occur with no solution. 7. I ended up returning the product for a full refund as this should not be that difficult. I have a Sonos at home using a homne wi-fi router and the system works amazing at home.
Pros: Superior Sound
Cons: Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: C Fast
from Littleton, CO
Verified Purchase:Yes
I have had other brands of soundboard. The Beam Gen 2 is the best on by far at this point! Easy to set up and get running, took me about 10 minutes total.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Night Mode, Superior Sound, Versatile, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Joe
from Sparks, NV
Verified Purchase:Yes
This is connected via WiFi to my bedrooom tv. That allows it to work no only with the tv but also with amazon music with voice commands from Elexa. I love the sound from such a small sound bar. Too many more charaters needed to make the minimum. I hate this requirement. I just want to get the message and not waste a lot of time. Still 8 more characters. Wow. Crazy
Pros: Easy To Setup, Easy to use, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com