Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
5
Fantastic
on November 13, 2021
Posted by: pfm
from Petaluma, CA
I replaced a THX 6.1 surround system with a Beam 2. The sound is comparable and it is significantly easier to use. The setup and installation of the Beam was very easy and the instructions very clear and well written. The Sonos people clearly worked very hard to identify and eliminate any possible problems. I absolutely love this product.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Speech enhancement, Superior Sound, Versatile, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Maybe
on November 11, 2021
Posted by: Rob
from Florida
Easy setup Easy working Good quality
Pros: Easy To Setup
Cons: Poor Sound Quality
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
BEAM REVIEW
on November 9, 2021
Posted by: Alex M
from Miami, FL
This is the best soundbar in its size and price category. This is a great product to improve the tinny sound that many TVs have, especially for movies and sports. Although ideal for smaller rooms, it does get loud and the sound does not get distorted. The quality of the sound is open and detailed, making it a great way to listen to streaming music over WIFI, as well as any online content such as YouTube. Things I Would Change/Improve: 1. It needs to have a way of turning it off. You do not need the big sound on all the time, you should be able to turn the device on and off. 2. App volume is a slider. It would be great to if it had an alternative where you could see numbers for the volume instead. 3. It offers to delay to sync the sound to the TV. However, I don't know if it would be possible to accelerate the sound a little bit, like 1 or 2 increments, without ruining the sound. 4. Although the sound is great for a soundbar of its size, I would like for the bass to be a little less boomy and more tight.
Pros: Superior Sound, Wireless Surround Sound
Cons: No on/off option
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Well worth the wait to buy a great soundbar
on November 7, 2021
Posted by: Steph
from Pittsfield ma
A great speaker. I hear so much more of conversations coming off the tv.
Pros: Easy To Setup, Easy to use, Superior Sound, Versatile, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Great sound from this small soundbar!
on November 7, 2021
Posted by: CLoTexx
from RGV Texas
New to Sonos and impressed! Packed with several features, great sound! Watched Dune at home and the audio was amazing! Heard the characters conversations clearly, even whispers, the sound was immersive, loud, and sounded like a movie theatre! I like that Sonos products are upgradable, so you can future proof for a while.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Night Mode, Speech enhancement, Superior Sound, Versatile
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Not as clear as I hoped
on November 4, 2021
Posted by: Dave
from Iowa
I listened to the beam in the store and it sounded great. Got it home, connected to my TV but the same clarity that I heard in the store just isn't there. Not sure if I will be keeping it . . . Also, TV volume control is slow/lagging now.
Pros: Easy To Setup, Speech enhancement, Wireless Surround Sound
Cons: Poor Audio, Slow volume control using TV remotr (new LG TV)
No, I would not recommend this to a friend.
Response from sonos.comBy sonos_au_pwr, sonos_au_pwr, August 6, 2025
Hi Dave- Thank you so much for taking the time to review Beam. I am sorry to hear you are experiencing issues with clarity of sound and appreciate you bringing this to our attention. I have just sent you an email that will help get you in direct contact with our Customer Experience Team so that they can run some diagnostics and provide further assistance. Kind Regards.
Written by a customer while visiting sonos.com
Customer Rating
5
Would buy again yes
on November 3, 2021
Posted by: Cottonhead
from Wilson, NC
Use for TV sound like the sound
Pros: Easy to use, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Absolutely marvelous product
on November 2, 2021
Posted by: George
from Wilkes Barre Pa
My old sound bar failed and went to purchase new one. Bought new tv and sound bar. It was the perfect fit. Wall mounted tv and Beam with bracket fit perfectly under the television The sound is incredible even with our the sub woofer. I finally can hear dialogue with extreme volumes love that's it component orientated so I can build as I go. Love the speaker.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Speech enhancement, Superior Sound, Versatile, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com