Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
4
Christmas Present Beam 2
on January 19, 2022
Posted by: Dario M
from Austin, Texas
I have a the Beam 2 connected to my television. I have a Sonos 1 that I use in the kitchen. If I am watching a movie then I group the two speakers. For the cost, I think I could have gotten a more complete system from a diferent manufacturer. I was really disappointed when I learned I could not bluetooth to the speakers.
Pros: Expandable, Wireless
Cons: Cannot Bluetooth, Cannot adjust sound precision, Excessive delay when television is powered on, No TruPlay support for Android
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
GREAT product, but omitted one important setup directive!
on January 19, 2022
Posted by: music lover
from Fort Myers, Florida
This is a GREAT product-simple cable hookup, sounds terrific without need for separate bass or additional speakers, and looks great. HOWEVER, the one glitch I ran into was in the setup coordination with my tv remote control-once I set up the Sonos Beam 2 to coordinate with my new LG Oled tv, I could not modify the speaker volume with my tv controller-I could with the Sonos phone app, but not it with the tv remote. After two full days of research and numerous time-consuming calls to both LG and to Sonos (none of which resolved the problem), I finally figured out that my problem was the result of the order in which I hooked up the cables--it was a " handshake" issue (can find articles on the internet) between the tv and Sonos soundbar, The cables (HDMI) were all hooked up in their correct locations; however the SEQUENCE by which I connected everything adversely affected the full functionality of my units. I searched the internet and found some sources that told me what to do. So, I turned off the tv, cut off the power to the Sonos soundbar, removed all the cables and power cord, and started the hookup all over, carefully following the CABLE/POWER HOOKUP SEQUENCE- and WALA, everything worked perfectly. PLEASE, SONOS, INCLUDE IN YOUR INSTALLATION INSTRUCTIONS EXPRESS DIRECTIVES REGARDING CABLE/POWER HOOKUP SEQUENCE WITH THE TV BEING USED WITH THE SOUNDBAR--it would have saved me many, many hours of frustration!!
Pros: Expandable, Superior Sound
Cons: Glitch in setup with tv control
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Big Sound, Small Package
on January 18, 2022
Posted by: Spoiley
from NYC
Needed a new sound stand for our TV and the timing was right. All reviews came back positive so decided to give it a try. Was happy I did! Music and TV audio is superb for the size of the unit and it's trueplay feature makes watching TV an absolute pleasure. I really appreciate its ability to accentuate voices. Love that it also has voice assistance for Alexa, however, it can be a bit wonky when asking for some things like turning on and off specific hue lights. Definitely NOT a deal breaker as the other features make it super worth it! Plus it's looks great under the TV!
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Wireless
Cons: Alexa feature is great but a bit wonky sometimes
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Very good for price
on January 18, 2022
Posted by: Soody
from Fountain valley, CA
Tv speaker
Pros: Easy to Set Up, Expandable, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
Slow to turn on and unnecessary app
on January 18, 2022
Posted by: Thomas
from Utah
Received this as a company holiday gift. I just wanted a sound bar for my tv, but the setup process requires you to install their app on your phone which is dumb for a tv sound bar. You'll start getting unsolicited emails from Sonos once you install the app. It is slow to turn on when the tv comes on, so you miss a few seconds of sound before it kicks in. It does not remember your volume setting when you turn the tv off, so you have to adjust it every time you turn the tv on. I would not recommend this for television use. Might be okay for streaming.
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Great sound bar. Price is hard to justify
on January 16, 2022
Posted by: Christopher
from Knoxville, TN
Set up as a home theatre use. The sub is worth adding. I wish there was a price incentive for buying multiple devices or expanding the system.
Pros: Easy to Set Up, Expandable, Wireless
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
With better Chromecast integration this would be 5 stars
on January 16, 2022
Posted by: Erin O'Brien
from Seattle, WA
The sound quality is great! We're going to get some speakers to have more surround sound. It doesn't partner well with our chromecast; the volume is difficult to adjust unless on the Sonos app (have to be on wifi) or on the equipment.
Pros: Easy to Set Up, Streams All My Music, and More, Wireless
Cons: Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Great sound quality, better than expected
on January 15, 2022
Posted by: Esteban G
from New Jersey
Great sound quality and product materials, I already had a somos One, and this one actually surprised me on how great it sounds for movies and how clear actually voices are, would definitely buy it again.
Pros: Different Music, Different Rooms, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com