Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
2
I'm not overly impressed with this sound bar
on December 4, 2022
Posted by: TK
from New York
I installed Bean2 in my surround sound set up replacing a play bar because I wanted to use an ARC connection instead of an Optical connection in order to receive Dolby Digital quality sound. While viewing tv shows the sound and audio do not match despite trying to make adjustments described on the support info supplied by Sonos as well as other reports on how to fix on U Tube posts.when watching tv again the audio is hollow and tinny sounding even after making adjustments via the EQ . While watching a movie with bold music and action scenes the sounds comes through in tones that I expected . The playbar supplies deeper base and quality sound during everyday tv watching so I am going to return the Bean2 because of reasons stated Iam dissapointed with the experience
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Wireless Surround Sound
Cons: Audio lip-sync not acceptable, Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Simple to setup, easy to use and great sound.
on December 4, 2022
Posted by: MikeL
from Chester Springs, PA
Picked this up for our family room where we watch most of our tv. We have a dedicated home theater and sound out of the tv in the family room is so shallow I had to do something. I tried a tv branded sound bar but it wasn't good at all, truly not much better than sound out of the tv and it wasn't a cheap one. Decided to give the Sonos Beam a try and it did not disappoint. Even without a subwoofer the sound is so much fuller and voice is so much better. I'm quite surprised with the response of the Beam. It's not true surround or Dolby Atmos, but the effect from its digital processing on the spatial image of the sound catches me by surprise at times. And no, it's not close to true home theater or Atmos, but you do get an amazing amount of room filling sound out of a small bar. I wouldn't doubt I pick up the mini sun in the near future. The voice control is nice and they claim they aren't keeping track of you as some other devices do. Linking my SiriusXM subscription was simple and I expect linking other music services will be just as easy. I do wish voice control worked with SiriusXM but that's s small complaint. The app is easy to setup and use, no hiccups like I had with the tv branded sound bar app. Finally, voice enhancement works very well, very clear without being overpowering, still keeps a good balance. Now I hope it lasts many years and not just 2 or 3.
Pros: Easy To Setup, Easy to use, Speech enhancement, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
GREAT PRODUCT FRUSTRATING SETUP AND SOFTWARE
on December 2, 2022
Posted by: Allen
from Toronto
Well made, lovely product. Excellent sound especially when used with a good quality Audioquest cable set. Absolutely frustrating software setup - I spent three hours trying the get it to recognize my WiFi and finally just hard wired it to the TV where it sounds great. I would buy it again if I were hardwiring it but definitely not if I needed a wireless setup. Sonos needs to hire some software people away from Bluesound.
Pros: Superior Sound
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Great sound
on December 2, 2022
Posted by: Ann
from Palm Springs, CA
Clear sound with TV - Sonos app (recently updated) is acting up and I've reset it numerous times, but can control the system easily with desktop app.
Pros: Easy To Setup, Easy to use, Wireless Surround Sound
Cons: unreliable through the App
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Beam is an incredible entertainment system as a stand alone.
on December 2, 2022
Posted by: Michael
from Naperville Il
I bought the beam for the bedroom as a stand alone system. The room is large but not big enough for the Arc which I use with a sub in the main TV room. I was blown away by the sound of the Beam. It is crisp with dialogue and deep with bass. It is very high quality. Maybe I'd add a sub for a bigger room or if i wanted to rumble more but it doesn't really need one.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Night Mode, Speech enhancement, Superior Sound, Versatile, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Sounds great
on December 2, 2022
Posted by: TR
from Belmont NC
Great compliment to my Sonos One soeakers
Pros: Easy To Setup, Easy to use, Superior Sound, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
hmmm sounds good when it is not dropping out
on December 2, 2022
Posted by: Robert
from Vallejo, CA
I am debating returning this. Sounds great BUT it has a tendency to drop out.
Pros: Easy To Setup, Easy to use, Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
I would have second thoughts about buy again
on December 1, 2022
Posted by: CNC guy
from Kansas city
The biggest problem with all of the sonos products is none of them support level audio output. The products I own are, Beam Gen (2), Sub (three) Ones, (two) one SL. Every time a live audio changes one song to another, audio gets very loud. Fix level Audio please
Pros: Dolby Digital 5.1, Versatile, Wireless Surround Sound
Cons: Difficult To Setup, Difficult to Use, Sonos mobile app terrible, Unreliable, Windows App even worst
I would recommend this to a friend!
Written by a customer while visiting sonos.com