Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
2
Sound is great.. installation and integration is terrible
on January 27, 2023
Posted by: sunshine
from san jose, CA
I think its terrible that I have to have a split system with some speakers on a different network. I have some S1 and S2 speakers on one network using the S1 app, and the newest S2 speaker on a different network using the S2 app because apparently only some S2 speakers can be on the S1 network and others have to be on the S2 app. This is a TERRIBLE USER EXPERIENCE. Shame on you Sonos. Because of this nonsense I had to fully unplug all my speakers on the S1 app to install speakers on the S2 app even though the Sonos customer service person told me I could just put the S2 app on a different SSID.. which never worked. To unplug my speakers I had to get a ladder and move furniture.. took hours of trouble shooting with customer support and unplugging stuff to get my new S2 speaker on the S2 app. Such a waste of my time and now I don't get to take advantage of Sonos's main value prop of grouping this speaker with the ones on the S1 app. Why don't I just put everything on the S2 app you say??? Well.. that would cost me another $2K to upgrade all my older speakers. The 30% off to upgrade S1 speakers isn't enough.. should be more like 80% if you are going to force such a bad experience on us if we don't upgrade. Really Sonos... I can't believe you thought this was a good idea.
Pros: Superior Sound
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Nice product with great sound
on January 27, 2023
Posted by: CB
from Boulder, CO
The power cord doesn't fit well with the beam unit. It's a "soft" fit and falls out easily.
Pros: Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Crisp and clear dialog
on January 27, 2023
Posted by: John
from Gainesville, Ga
First of all, Sonos sound bar super easy to set up and pair with my Sony TV. What I especially like about Sonos is the really clear sound for dialog making it easy to understand talking. Sound is good at all levels. Slightly disappointed in base. I did not get the sub ...yet. I amsure that will help. Wish I could pair it with my sub that I already owned but it is not reccognized.
Pros: Dolby Digital 5.1, Easy To Setup, Easy to use, Speech enhancement, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
The beam
on January 27, 2023
Posted by: John
from Augusta kansas
It was an easy set up and sounds great very good mid range and highs but still having troubles getting my Spotify and pandora to connect but sure that's on me can't wait to get the sub and see if it gets me the low end tone like my previous 10 inch wired sub but want to finish out with the rest of the system thanx for a good product
Pros: Easy To Setup, Speech enhancement, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Great sound, but..
on January 27, 2023
Posted by: Bram
from Chicago
I love the sound. The only issue I have after several fix attempts and a pleasant, helpful phone call to Sonos, the voices still don't sync up as well as I would want. The Sonos person helped me with the sync mode, but it still seems a little off when watching someone talk.
Pros: Superior Sound
Cons: Voices don't sync from TV to speaker well enough
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Very good
on January 26, 2023
Posted by: Mik_Morris
from Quebec
Very good a+
Pros: Easy to Set Up, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Love it but needs sub
on January 26, 2023
Posted by: Tikiqueen
from Delray Beach florida
I am having issues with connecting with all my play 1 but my play ones are on different WiFi and cannot get all the systems together so frustrating
Pros: Easy to use, Superior Sound, Wireless Surround Sound
Cons: Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Where's this been all my life?
on January 25, 2023
Posted by: Peony
from Sc
Moved into a new house and this one thing is a game changer for music and tv..sound is fabulous and easy to do!
Pros: Easy to use, Superior Sound, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com