Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
5
My First sound
on February 12, 2023
Posted by: Joish
from Canada
Easy to set up and great sound quality.
Pros: Easy to Set Up, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
OK but not anything special
on February 12, 2023
Posted by: John
from Dumfries, VA
It was a Christmas gift. When asked whether the sound was noticeably different, I replied truthfully that neither my wife nor I could sense any difference from when the sound was coming out of the TV's speakers. I really cannot say much more about it. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: Easy To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Conflict with the HDMI Camera
on February 12, 2023
Posted by: Movie Lover
from Fremont, CA
I connected the Sonos Beam Gen2 to my Samsung 65" TV, and I could not get the sound to come out from the Sonos ...On the Sonos app, it stated that there was a conflict with a HDMI port. Sonos was connected to eArc HDMI3 port ... after several trials and connect / disconnect, power on / off, I found out that I could not connected the camera to another HDMI port ... only Sonos connected, sound works great. But, now I am unable to view my camera on the TV ...
Pros: Superior Sound
Cons: Difficult To Setup, HDMI conflict
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Great Sound
on February 12, 2023
Posted by: Cxyanez
from san Antonio tx
This bar is so easy too set up, and the sound is awesome. My only issue is the huge sound delay. Its the same for both my bedroom and living room bar.
Pros: Easy To Setup, Easy to use, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
I would give it an 8.5 out of 10
on February 11, 2023
Posted by: Brett D
from Spring Hill, TN
I really love how easy the speaker was to setup and how it doesn't require or need an additional remote control. My only complaint is I feel that the sound quality needs brighter highs. I like the fact that the app has an EQ but even after raising the treble levels the sound quality seems quite flat for a speaker of this size...
Pros: Speech enhancement
Cons: Lacks crisp highs
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Not compatible with Samsung TV
on February 11, 2023
Posted by: David was duped
from Clayton, NY
I did my research and checked to see if my Samsung TV had an hdmi arc connection. It did so I thought everything would work. Unfortunately it does not. If I try to use dolby+ settings on the TV, we have terrible lip sync issues. We will have to buy a new TV to get the most out off our beam. Disappointed.
Pros: Easy To Setup, Speech enhancement
Cons: Not compatible
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Amazing quality and bass in such a small bar
on February 11, 2023
Posted by: J
from Columbus, OH
For the last few years I've been using two Amazon Echo Dots in my apartment to play music, but I wanted something that would allow me to play music over wifi *and* be compatible with my TV. Not to mention something with much better sound quality. The Sonos Beam (Gen 2) is a wonderful addition to my 1-br apartment. I was a little worried that I would need to buy a subwoofer to feel the bass, but honestly this thing packs a punch like no other soundbar I've heard, and I don't think I need a subwoofer anymore. My only gripes: - I wish there was Bluetooth connectivity so I could play audio from multiple devices over Bluetooth. - There is a bit of lag between Spotify and Beam. When I change songs on my phone, Beam takes a second or two to catch up. In contrast, my other Bluetooth speakers can keep up without any latency/lag. Though, I can't for sure pin this on Sonos as it might be a Spotify issue. Overall, a GREAT addition to my space. Sure, it's pricey compared to others, but I think it's worth it for the quality. Plus, I chose Sonos because of the mix-and-match ability and the ability to build my desired system over time. I'm just starting my career and I think it's a good investment to be able to build on this system when I can afford it.
Pros: Easy To Setup, Easy to use, Speech enhancement, Superior Sound, Versatile
Cons: Lag between Spotify app and Sonos, No bluetooth capability
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Definitely worth the money
on February 10, 2023
Posted by: Craig
from Memphis
Only reason it's at four stars is due to set up. For whatever reason the speaker never recognized the e-arc on the tv. Took almost an hour before I figured out how it would actually hook up. The sound is amazing, being able to control through the app is pretty cool as well.
Pros: Superior Sound, Wireless Surround Sound
Cons: Difficult To Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com