Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
4
Great product but the HDMI to Digital Audio was an issue
on May 14, 2024
Posted by: Sisterhoneybadger
from Denver
Verified Purchase:Yes
I love the sound bar and hope the quality of sound will improve if I upgrade my TV to a compatible HDMI port. Using the Digital Audio was not the ideal option.
Pros: Easy To Setup
Cons: Poor Sound Quality
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Drew
from Los Angeles
Verified Purchase:Yes
They constantly disconnect from each other. They disappear from the app, they don't connect to each other properly and customer service is non existent
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: x
from x
Verified Purchase:Yes
Had to jump through hoops to finally get a product that works. Called customer services tech line several times and insisted on a replacement for the faulty beam. Finally, got a new one and it seems to be working.
Pros: Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: ChiJim
from Wheaton, IL
Verified Purchase:Yes
Bought the beam to be used in a vacation condo where I do not want to add a sub because of downstairs neighbors. The bass is very weak in the beam when compared to a Play 5, or even a Playbase. It'll be fine for the smaller space but wish it was a little more richer in sound on its own. Not sure why they can't make a TV soundbar sound as good as the Five.
Pros: Size
Cons: Difficult To Setup, Poor Sound Quality, Poor connection instructions
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Not sure I would spend this much money on a sound bar again
on May 13, 2024
Posted by: Sandy R
from Salt Lake City
Verified Purchase:Yes
I do love the sound bar, but I have a generation one and it fell about a foot and a half and now the base part of it makes a horrible light sound. I called Sonos to see if I can send it in to get repaired even though I've already bought another one and they said they don't repair them, so super expensive and that they won't repair damaged one kind of crazy
Pros: Wireless Surround Sound
Cons: If Sandbar gets damaged, they don't repair them
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: CG
from Portland
Verified Purchase:Yes
Using it for my tv.
Pros: Easy To Setup, Easy to use, Superior Sound, Versatile, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Oli
from Bahia salvador
Verified Purchase:Yes
Sound is amazing! Only wont give 5 Stars because it's Not possible to change volume via phone
Pros: Dolby Digital 5.1, Easy To Setup, Superior Sound, Wireless Surround Sound
Cons: Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Ian
from Vancouver, Washington
Verified Purchase:Yes
I was really surprised of the sound quality. It's definitely a notch up from the other brands. Sounds good, need to add a sub in the future, Sonos subs are awesome. Cheers!
Pros: Easy To Setup, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com