Customer reviews from sonos.com
Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Average customer rating
4.4
(1,721 Reviews)
Rating breakdown 1,721 reviews
5 Stars
1,217
4 Stars
229
3 Stars
138
2 Stars
79
1 Star
58
85%of customers recommend this product.
(
1,424 out of
1,667)
Customer Reviews for Sonos - Refurbished Excellent - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
Customer Rating
5
Easy set up, great sound.
on August 12, 2023
Posted by: TG
from Peoria. Az.
This was incredibly easy to set up, the app makes it quick and painless. The sound is amazing and there is no lag at all.
Pros: Easy To Setup, Easy to use, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
I would probably not buy this again
on August 1, 2023
Posted by: Bonj
from Ottawa, Canada
It's great for music for sure, and it is easy to use. It disconnects often from the tv and it's frustrating to reconnect. It also doesn't have great sound for dialogue while watching tv. The voice clarity is not good, even when speech enhancement is on. Disappointed as tv watching is what I bought it for.
Pros: Easy to Set Up, Free Control Options, Wireless
Cons: Poor Sound Quality, Unreliable, Voice quality on tv is not good
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Music is very choppy watching movies
on July 28, 2023
Posted by: Sam
from San Jose
It takes about 10 mins for it to go away but when watching movies the sounds cut in and put every 10 seconds, its annoying and seem to be a problem with beam products. Hard reset and software up to date.
Pros: Superior Sound
Cons: Difficult To Setup, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Good product and would buy again
on July 26, 2023
Posted by: VAOH
from Vermilion Ohio
Easy to install and sound is great!
Pros: Easy To Setup, Easy to use, Superior Sound, Versatile
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
I would not buy again
on July 25, 2023
Posted by: Joe Bob
from Central Jersey
Purchased the beam to get music and surround sound. I have had sonos speakers for many years but the beam is worthless and tech support is horrendous. Hooked up the beam to my 2 sonos One's and I was able to get music through the speakers but was unable to get any sound from the TV. Tried on 2 separate TVs, one using optical output and using the ARC HDMI on another. Couldn't get it to work. Spent 3 hours on a call with tech support going through the tech 1 support team and tech 2 support team with no success. They said I needed to talk to tech 3 support, but they didn't have any appointments for 3 days. So I returned it. What a joke!!! I really want to give this product and tech support 0 stars.
Cons: Difficult To Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Great enhancement to TV enjoyment
on July 23, 2023
Posted by: Auntie
from Redmond, WA
Deep, rich sound greatly improves TV audio. Unfortunately I am having trouble controlling volume spikes when listening to music.
Pros: Easy To Setup, Easy to use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Easy to setup, works great!
on July 22, 2023
Posted by: Joe Camaro
from Fairfax Station, VA
We connected the Beam to a new LG TV. The setup itself was very easy. Beyond watching audio enhanced TV, we use the Beam to stream music from the Sonos app on our phones. Audio quality is very good.
Pros: Easy To Setup, Easy to use, Speech enhancement, Superior Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
I would buy this product again!!
on July 20, 2023
Posted by: Photog
from Boise, ID
TV. There is much more clarity in language!!
Pros: Dolby Digital 5.1, Easy to use, Speech enhancement, Superior Sound, Wireless Surround Sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com