Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5 out of 5
4.5
(184 Reviews)
Open Ratings Snapshot
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product. 
(
79 out of 88
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
S24 Ultra the amazing phone I ever used
on October 1, 2024
Posted by: Mayur
from Upstate New York
Expertise:Expert
Verified Purchase:Yes
I used s23 ultra for less than a year and I like to upgrade phones every year. I did trade in and bought s24 ultra. It's amazing and the color looks so premium looks. Good job samsung lots of improvement in camera and AI features. Thank you samsung
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24
on October 1, 2024
Posted by: G d man
Expertise:Intermediate
Verified Purchase:Yes
Great phone. With faster processor , and the best phone camera
I would recommend this to a friend!
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall great
on September 26, 2024
Posted by: LingKingGyal04
I bought it 2 months back and i m loving it... its my dream phone..
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love My Phone
on September 20, 2024
Posted by: Anonymous
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Amazong phone! Easy process. Will buy no other phone ever again! Samsung is the best and has the best camera!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Focus is very difficult on portrait mode
on September 18, 2024
Posted by: Sachin
Verified Purchase:Yes
Focus is very difficult on portrait mode. My phones like z fold 6 and s22 ultra focuses really well on portrait mode. This is very bad.
Response from Samsung USBy R&R Team, September 18, 2024
Thanks for reaching out to us, Sachin. We noticed you reached out to share your thoughts on the Galaxy S24 Ultra. With Portrait mode, you can use brand-new filters and effects to truly transform your selfies. Portrait mode includes Live Focus and many additional effects and filters to take your pictures to the next level. Portrait mode includes Live Focus and many additional effects and filters to take your pictures to the next level. Your selfies will look better than ever before! Check out the link attached for tips for taking portrait photos and videos. If you require any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00088343/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
slow
on September 18, 2024
Posted by: sudarshan
from Maryland
Expertise:Expert
Verified Purchase:Yes
it's not as expected - its too slow on the processing
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 19, 2024
Hi Sudarshan! We really appreciate you taking the time to share your thoughts on the Galaxy S24 Ultra with us. The new Snapdragon 8 Gen 3 for Galaxy is a game-changer, offering unparalleled performance that can lead you to victory. With real-time graphics rendering powered by ray tracing, you'll be astounded by the hyper-realistic shadows and reflections, immersing you in a world of unparalleled visual depth. We've also made significant improvements to the Vapor Chamber, nearly doubling its size to enhance heat dissipation. This enhancement results in a smoother graphics experience, ensuring that you can enjoy seamless gameplay without any interruptions. To keep up with the nuts and bolts of your device's performance, you can use the Device Care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device Care. Tap Optimize now, and then tap Done. Check out the link attached for additional options that should help get your device running smoothly once again. If you require any further assistance with this or anything else, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
SAMSUNG S24 ULTRA
on September 17, 2024
Posted by: Karla MW
from San Luis, AZ
Expertise:Intermediate
Verified Purchase:Yes
Is the best phone!! The camera is great.
Is easy to handle and the system ia very fast
I love it!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelente vendedora
on September 16, 2024
Posted by: Ana rams
from Argentina
Expertise:Intermediate
Verified Purchase:Yes
La vendedora fue genial. Muy atenta y dedicada. Fue muy rápida también
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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