The bagger has been working well. The hardest part was putting the new blades on the mower. The directions were not detailed at all. We ended up googling “how to remove the mower deck” and “how to remove the blades” when we could not get them off with our wrench set. Our trick was putting a broom handle on the socket wrench to gain torque. It was a very frustrating process. But again, the bagger has been working well with the mower.
Too much dust and debris escapes the hopper. When I finish mowing with this attached I'm covered in dust and the carrying space at the back of the mower is full of dirt and clippings. Please can you make a baffle that will direct debris away from the operator?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 22, 2022
Hello Jimbobjm,
Thank you for your review! Please know that our designers and product developers will occasionally read these comments, so we really appreciate it when customers share their thoughts with us. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to our team directly on Greenworks Pro toll-free helpline at 1-855-345-3934.
I want to love this as I love the mower but it's a just not a good product. The fittings to the mower blade chamber are so off from the blade chute that there's too much air leakage so you have to run the mower on high speed blades. That means A, you run the batteries down way faster and B you have so much air getting to the bagger that it blasts dust out of the only gap in the system...the hinge area above the bags...right at the back of your neck and into your face. It is so bad you need to wear a mask to stop choking on the dust and debris you're getting hammered with. To be honest I worry for my health using this bagger. It's such a shame they didn't fit a dust baffle to divert any dust toward the ground.
Response from greenworkstools.comBy Greenworks, Customer Care, March 23, 2023
Hello jimbobjim,
We are sorry to hear that your purchase fell below expectations, and we would like to hear more about your experience to see how we can do better in the future. Please contact Contact Greenworks Pro toll-free helpline at 1-855-345-3934.
After pretty straightforward set up was able to use it right away and it worked great. The clear section on the feeder tube makes it easy to see that the system isn’t clogging up and overfilling so it’s very easy to use. Very happy with the purchase.