Customer reviews from greenworkstools.com
Greenworks - 42" Residential Riding Mower Bagging Kit - Black
Average customer rating
3.7
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
25
4 Stars
10
3 Stars
2
2 Stars
2
1 Star
12
73%of customers recommend this product.
(
27 out of
37)
Customer Reviews for Greenworks - 42" Residential Riding Mower Bagging Kit - Black
Customer Rating
5
great little power in this thing
on November 30, 2023
Posted by: rpatrick1
[This review was collected as part of a promotion.] great little power in this thing. rides nicely and very happy with it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Does The Job
on September 15, 2023
Posted by: TEM3
from Cape May NJ
Gender:Male
Now that I leaves are starting to fall I figured it was finally time to assemble the bagging system onto my CrossoverT 80v lawn tractor. Assembly was fairly straight forward except connecting the lower chute to the deck opening. The two rubber with hook connectors are very hard to seat. There is an obvious slot for one but I cannot figure out where the other should hook. There is a hole in the deck that I used but it does not seem to be ideal. I may drill another hole in the lip of the deck. Anyway, my back yard with very sparce grass and a light cover of dry leaves was tackled first. The system did an excellent job. Next, my front yard with thick green grass. I tried to mow at 3" but the chute would continuously clog. After clearing it a few times I tried 3.5". The worked very well. No clogs. The only other issue is that with the bagger attached I cannot store the mower in my shed. It is now parked in the garage. Luckily there is room. I may shop for a canvas covering that will protect the mower with the bagger installed and leave it outside until I am done with mowing and leaf collection for the season.
Pros: Convenient, Effective
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Less than impressed
on July 19, 2023
Posted by: Anonymous
Gender:Female
It always gets clogged!! I have to stop every 5 minutes to unclog it!! It's super annoying!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 19, 2023
Hello Sue Hughes,
Thank you for taking the time to share your experience with use. Grass build-up or damage to the underside of the deck can cause the grass to catch and clog. The underside of the deck should be smooth so that the grass moves freely around the deck, up the chute, and into the bag. Our ride-on lawn mowers feature a washing port that can be accessed from on top of the deck. Please visit the manual and refer to the instructions for full details.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for taking the time to share your experience with use. Grass build-up or damage to the underside of the deck can cause the grass to catch and clog. The underside of the deck should be smooth so that the grass moves freely around the deck, up the chute, and into the bag. Our ride-on lawn mowers feature a washing port that can be accessed from on top of the deck. Please visit the manual and refer to the instructions for full details.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Dreaming
on June 4, 2023
Posted by: Julienelli
from Jacksonville, Florida
Gender:Female
[This review was collected as part of a promotion.] I would love to have this as my first riding lawn mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
riding lawn mower
on June 3, 2023
Posted by: jarjams
from whitmore lake, mi
Gender:Female
[This review was collected as part of a promotion.] I love these riding lawn mowers They are the best!!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Can’t find bolts
on May 27, 2023
Posted by: Synd
from Virginia
Gender:Female
Can not find bolt to attach, been on hold forever and the digital assistant does not understand anything. Will post an update if they ever answer the phone.
Response from greenworkstools.comBy Greenworks, May 31, 2023
Hello Synd,
Thank you for your review. Sorry to hear that you were unable to find the necessary parts to attach the bagging kit. We see that you have been in contact with Greenworks Solution Service Team, and we are happy they were able to support you. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience and frustrations!
We look forward to your follow up post!
Thank you for your review. Sorry to hear that you were unable to find the necessary parts to attach the bagging kit. We see that you have been in contact with Greenworks Solution Service Team, and we are happy they were able to support you. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience and frustrations!
We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Difficult to attach
on May 8, 2023
Posted by: Allen 75
from Prior Lake, MN
Gender:Male
It is difficult to attach tube to mower deck. Think they could make it simpler to connect.
One thing on the mower itself, going around an area with a landscape border you can't get the mower deck close to the, in my case rocks around a tree, without the rear tire going over the border. Didn't have that issue with my old John Deere mower.
One thing on the mower itself, going around an area with a landscape border you can't get the mower deck close to the, in my case rocks around a tree, without the rear tire going over the border. Didn't have that issue with my old John Deere mower.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Missing Bag
on April 7, 2023
Posted by: Sad in Seattle
from Seattle
Gender:Male
The bagger is well designed as far as I can tell but only came with one bag. I called customer service and was promised a call back the next day to resolve. Never heard anything. Very disappointed. Kind of stuck with an expensive mower and bagger kit I can’t use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Sad in Seattle,
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We are truly sorry for the inconvenience that this may have caused. Greenworks, we’ll be in contact with you to assure that every single measure is being taken to handle this problem at its core and to make sure that you are fully satisfied with this purchase.
Please be sure to check your junk and spam folder as emails from our team sometimes end up there.
Thank you for allowing Greenworks the opportunity to make things right!
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We are truly sorry for the inconvenience that this may have caused. Greenworks, we’ll be in contact with you to assure that every single measure is being taken to handle this problem at its core and to make sure that you are fully satisfied with this purchase.
Please be sure to check your junk and spam folder as emails from our team sometimes end up there.
Thank you for allowing Greenworks the opportunity to make things right!
Written by a customer while visiting greenworkstools.com