Customer reviews from greenworkstools.com
Greenworks - 42" Residential Riding Mower Bagging Kit - Black
Average customer rating
3.7
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
25
4 Stars
10
3 Stars
2
2 Stars
2
1 Star
12
73%of customers recommend this product.
(
27 out of
37)
Customer Reviews for Greenworks - 42" Residential Riding Mower Bagging Kit - Black
Customer Rating
1
Poorly designed.
on July 23, 2025
Posted by: Bagger1
[This review was collected as part of a promotion.] Doesn't bag well. The top chute (the black casing that binds to the clear chute) cracked on the 1st mow.
Response from greenworkstools.comBy Greenworks, July 28, 2025
Hello Bagger1.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, please allow our team to gather some further details so that we can help find a resolution for you or locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have the bagging kit with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, please allow our team to gather some further details so that we can help find a resolution for you or locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have the bagging kit with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Grass bagger is underwhelming. Great mower.
on July 6, 2025
Posted by: Jlop
Gender:Male
This bagger worked correctly the first time I used it. The second time, one of the retention clip popped off. Then, the rubber latch that hold the upper and lower grass chute together, came unscrewed. I'm unable to find yese parts anywhere. FRUSTRATING!!
Pros: Quiet, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 8, 2025
Hello Jlop.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
BLADE REPLACEMENT REQUIRED!
on March 28, 2025
Posted by: harveytn
Gender:Male
Nowhere in the main information on this item does it state boldly 'YOU WILL HAVE TO REPLACE YOUR BLADES TO USE THIS ITEM' - that would be supremely helpful to know.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 14, 2026
Hello harveytn.
Thank you for your feedback. We understand how important it is to have clear information before purchasing. While this requirement may not be prominently stated in the main product description, the installation manual does outline the need for dedicated bagging blades. Specifically, the manual instructs: “Remove the nut, fixation, blade and washer. Replace the blade with a dedicated one.”
We appreciate you taking the time to share your experience and will pass this feedback along to help improve product information clarity. If you need assistance with installation or blade compatibility, our customer support team is available to help.
They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
Thank you for your feedback. We understand how important it is to have clear information before purchasing. While this requirement may not be prominently stated in the main product description, the installation manual does outline the need for dedicated bagging blades. Specifically, the manual instructs: “Remove the nut, fixation, blade and washer. Replace the blade with a dedicated one.”
We appreciate you taking the time to share your experience and will pass this feedback along to help improve product information clarity. If you need assistance with installation or blade compatibility, our customer support team is available to help.
They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
A Pain in My Back
on September 28, 2024
Posted by: Pain
from Abilene, TX
Gender:Male
Assembly instructions are worthless. I’ve used mine about three times and the metal part that the rubber part on the tube coming out of the mower broke off. I don’t know what to call that part. The other problem I have is that the discharge tubes easily clog and require disassembly and reassembly of those tubes. That is a lot of work.
Pros: Quiet, Environmentally Safe, Powerful
Response from greenworkstools.comBy Greenworks, September 30, 2024
Hello Pain,
We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on (www.greenworkstools.com) which will direct you to a live agent or call us at Greenworks Pro toll-free helpline 1-855-345-3934 to speak with a live agent. We look forward to helping you better.
We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on (www.greenworkstools.com) which will direct you to a live agent or call us at Greenworks Pro toll-free helpline 1-855-345-3934 to speak with a live agent. We look forward to helping you better.
Written by a customer while visiting greenworkstools.com
Posted by: cummins67
from Greenbrier, AR
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Grass clippings can leak out of the lid. Sometimes clippings clog up in the tube from the mower to the bag. You'll need to switch the bags as only one fills up at a time.
Pros: Convenient, Cost-Saver, Quiet
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 4, 2024
Hello cummins67.
Thank you for your feedback! We appreciate hearing from consumers like you and will take your comments into consideration as we work to improve our products. We would like to offer some suggestions to improve your user experience with the 42" bagging kit.
1.Try raising the cutting height and reduce walking speed to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
2.Mow when the grass is dry. We know sometimes there is morning dew, just ensure you cut when grass is not too wet. Wet conditions also cause the grass to be much heavier and causes the grass to clump.
3.Ensure you clean the tube after each use and empty the bag before you exceed the bagger capacity. Collection bags have a six (6) bushel capacity. Each time you mow making sure slots are cleared and clean prior to use to allow the flow of clippings.
We hope with these tips they will assist in a more enjoyable user experience. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on www.greenworkstools.com or call 1-888-909-6757. Thanks again for your support!
Thank you for your feedback! We appreciate hearing from consumers like you and will take your comments into consideration as we work to improve our products. We would like to offer some suggestions to improve your user experience with the 42" bagging kit.
1.Try raising the cutting height and reduce walking speed to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
2.Mow when the grass is dry. We know sometimes there is morning dew, just ensure you cut when grass is not too wet. Wet conditions also cause the grass to be much heavier and causes the grass to clump.
3.Ensure you clean the tube after each use and empty the bag before you exceed the bagger capacity. Collection bags have a six (6) bushel capacity. Each time you mow making sure slots are cleared and clean prior to use to allow the flow of clippings.
We hope with these tips they will assist in a more enjoyable user experience. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on www.greenworkstools.com or call 1-888-909-6757. Thanks again for your support!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Nice but the price was steep for it's performance
on August 19, 2024
Posted by: Oklahoma Jim
from Jay Oklahoma
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's nice to be able to collect the clippings to make compost tea for the garden and also to toss into the goats hay for a treat. We have learned the grass must be short and dry or you'll be cleaning out the tube a lot while you mow.
Pros: Durable
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Ducatamus
from SouthEast Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the grass picker upper, it picks up grass well.
Pros: Easy to Use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: qdcollins
from Greenwood, SC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does not pickup the grass as advertised too overpriced and really doesn’t wrk. If I could give a negative 5 I would
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 14, 2024
Hello qdcollins@gmail.com.
Thank you for reaching out to us. We are sorry to hear of the experience you have had with the bagging kit. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for reaching out to us. We are sorry to hear of the experience you have had with the bagging kit. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com