Hi Reuben I'm sorry to hear that you received a damaged product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^BF
Fine binder for the price. Frankly I also tried the Avery version which costs more but is slicker with one thumb opening and cool ring interlock. Aside from that I wonder why neither of these is available for pickup in Staples stores and only online. Seems like a “staple” to me.