Customer reviews from Charbroil
Charbroil - 3-Burner Gas Grill - Black
Average customer rating
4
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
14
4 Stars
15
3 Stars
3
2 Stars
1
1 Star
3
Customer Reviews for Charbroil - 3-Burner Gas Grill - Black
Customer Rating
4
Been a long time coming
on July 14, 2026
Posted by: Jose P
So far so good the introductions are long and a bit unorthodox, but I managed to get the grill completely installed and ready to fire. Can’t wait to start grilling.
A installation video on this day and age would be better served. Thanks.
A installation video on this day and age would be better served. Thanks.
Written by a customer while visiting Charbroil
Customer Rating
4
Too hard to put together
on July 12, 2026
Posted by: Iliana L
It's grates are not what I expected for what was advertised.
Written by a customer while visiting Charbroil
Customer Rating
5
Solid
on July 11, 2026
Posted by: Helena G
Looks good
Written by a customer while visiting Charbroil
Customer Rating
1
Charbroil BBQ Grill
on July 9, 2026
Posted by: Melvin M
The BBQ grill is missing a vital part and we cannot use it as is. The store says that they do not have the part and they have not committed to paying for the part if we have to purchase the part online. We just bought the grill yesterday. This is not right.
Response from CharbroilBy Care, July 10, 2026
Thank you for your feedback. We understand your frustration with receiving your grill without a necessary part and the inconvenience this has caused. Please contact Charbroil CARE at 1.866.239.6777, and our team will be happy to assist you with obtaining the missing part.
Written by a customer while visiting Charbroil
Customer Rating
4
Nice grill
on July 4, 2026
Posted by: Jessica N
Grill is really nice but instruction manual needs improvement in directions and explanations.
Written by a customer while visiting Charbroil
Customer Rating
5
Nice grill
on July 4, 2026
Posted by: Pharoah R
Good quality
Written by a customer while visiting Charbroil
Customer Rating
3
Decent enough
on July 2, 2026
Posted by: Catherine R
Assembly was easy enough, but definitely a 2 person job to make things go smoothly. We were disappointed that the interior paint was already chipped before we even removed it from the box and was flaking as we screwed the bottom onto the base. Handle gets extremely hot during use, which I feel like is a huge design flaw. This one will likely not last 15 years like our previous grill, but hopefully we get at least a few good years.
Response from CharbroilBy Care, July 3, 2026
We understand your concerns with the interior paint condition on arrival and the paint flaking during assembly. We also appreciate your feedback regarding the handle becoming very hot during use and the expectations you have based on your previous grill’s longevity. If any assistance is needed, please contact Charbroil Care at 1 866 239 6777.
Written by a customer while visiting Charbroil
Customer Rating
5
Love it
on June 30, 2026
Posted by: Gina W
Love it, easy assembly
Written by a customer while visiting Charbroil