Took over 2 hrs to assemble but instructions were mostly clear and completely sufficient and all parts/bolts/nuts labeled well with nothing g missing! Can’t wait to fire it up!
I purchased the same grill 5 years ago and wore it out. I purchased a new one and they redesigned it and ruined it. I cooked some hamburgers on it and the grease cannot drain properly creating flame outs. It's a poor designed the old one worked much better. Now they are refusing to accept a return. Very disappointed.
Response from CharbroilBy Care, July 10, 2026
Thank you for your feedback. We understand your frustration with your recent experience and appreciate you sharing your concerns. We would like to help address any questions you may have about your grill and its operation. Please contact Charbroil CARE at 1.866.239.6777, and our team will be happy to assist you.