Customer reviews from gocontigo.com
Contigo - Ashland Chill 24oz Stainless Steel Water Bottle - Licorice
Average customer rating
4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
112
4 Stars
18
3 Stars
17
2 Stars
8
1 Star
25
79%of customers recommend this product.
(
114 out of
144)
Customer Reviews for Contigo - Ashland Chill 24oz Stainless Steel Water Bottle - Licorice
Customer Rating
3
So So
on June 28, 2024
Posted by: 5646
from Washington
Gender:Male
No replacement parts for the bite tube or lid!!!!!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, July 11, 2024
Hello. Thank you for your feedback regarding the replacement parts for the Contigo Ashland Chill 2.0 Stainless Steel Water Bottle. We understand your frustration about the availability of replacement parts for the bite tube and lid. We apologize for any inconvenience this may have caused. We continuously strive to improve our product offerings based on customer feedback like yours and we will share your comments with our product team for consideration as we plan future enhancements. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out to us via our Contigo "Contact Us" website and we will be happy to assist you.
Thank you,
Contigo Consumer Care
Thank you,
Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
1
Short Life
on June 4, 2024
Posted by: Krystal24
from Maine
Gender:Female
I loved this water bottle while it worked. It was a nice size and came in a great color selection. The mouth piece had a comfortable shape and latch opened and closed easily.
Unfortunately the spout became damaged and no longer holds a seal making the bottle useless as you can't drink though the mouth piece. I would like to add I handwashed only and only owned the bottle for <2 months.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, June 7, 2024
Hello,
It sounds as though your Ashland Chill 2.0 Stainless Steel Water Bottle has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
It sounds as though your Ashland Chill 2.0 Stainless Steel Water Bottle has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Great size, keeps your drinks cold all day!
on April 19, 2024
Posted by: andreag39e8
After years of having to put tons of ice in my son's water bottle to keep it cold all day, I knew I needed to invest in a stainless steel one. He has always been comfortable with the mouthpiece on contigo straw cups so I was delighted to find that they put out a stainless steel bottle. We're currently on our 4th bottle in 6 years and will continue to buy them for years to come!
Written by a customer while visiting influenster.com
Customer Rating
1
Awful
on March 18, 2024
Posted by: CVberg
from Alberta, Canada
Gender:Female
I have this in the Night Flower design, we bought it less than a year ago. It is no longer possible to get water out of it, as hard as I may try, I'm only sucking air out of the full water bottle. We now have to replace this one.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, March 27, 2024
Hello!
Thank you very much for your feedback! We are very sorry to hear about this issue and we sincerely apologize for the inconvenience caused!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.gocontigo.com/support/contact-us.
Thank you!
Contigo Consumer Care
Thank you very much for your feedback! We are very sorry to hear about this issue and we sincerely apologize for the inconvenience caused!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.gocontigo.com/support/contact-us.
Thank you!
Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
1
Can't order replacement lids
on February 14, 2024
Posted by: Chewfie
from Bellingham,WA
Gender:Female
Would be 5 stars if you could purchase autospout replacement lids. Well used bottle, and I don't expect parts to last forever, but the spout tore near where the straw inserts and now leaks and you cannot suck up water. Sure there are other lid types that could fit, but I really like the features of the autospout. Would be willing to buy if they were available!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, February 15, 2024
We appreciate your review of our Contigo product. We're sorry to hear that the spout of your Ashland Chill Bottle tore near where the straw inserts and now leaks and you cannot sip water. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Horrible straw line up
on February 11, 2024
Posted by: Gardenlark
Drinks remain at desired temp all day!! However, the straw is a issue!!! It takes " forever " to line it back up to the straw holder. The lines are easy to see but no matter which length is chosen; no liquid comes up the straw! It's enough of a dysfunction to not use this Contigo entirely.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, February 12, 2024
We appreciate your review of our Contigo product. We're sorry to hear that no liquid comes up the straw of your Ashland Chill Bottle. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
The only water bottle you need
on January 14, 2024
Posted by: ratchelh94
I literally never leave home without this water bottle! It's keeps my water cold all day! I love the clean sleek design and how easy it is to clean.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy-to-Use. keeps -drinks Cold.
on January 2, 2024
Posted by: ethelgraceeasterly
The bottle design, which is soft and flexible, is excellent. It can be easily cleaned and is safe to put in the dishwasher. The lid's pop button is simple to push and close again. It does not leak when turned upside down or on its side when closed. Although it does leak a little when open, this is as expected, with only a few drops at a time. This feature makes it ideal for younger children. Moreover, it is lightweight, and there is no need to worry about it getting dented or scratched when dropped. Water stays cold as well.
Written by a customer while visiting influenster.com