[This review was collected as part of a promotion.] Great sleep. King size helps sleep. Very happy. Very comfortable. Great mix of support and a touch of plushness.
[This review was collected as part of a promotion.] Our old mattress was beaten up, cheap, and was long overdue to be replaced. Should've done this a long time ago, but glad we got our new mattress which feels like a DREAM. My partner and I when laying down in our brand new bed the first time, both went, "Ohhhhhhh this is niiiiice..." We still say this every time we get into bed!!!! Love our new bed!!
Mattress cracked and customer service will not honor warrant
on December 18, 2023
Posted by: Brandon
from Wichita, KS
Mattress was wonderful and loved the product but now after three years it has started cracking vertically and horizontally. Filed the proper claims process and was immediately declined stating the discoloration on the under cloth (which cannot be washed) was the cause due to a spill. This stain was actually caused by sweat due to the heat that retains in the memory foam and now the claims department stated there is nothing they can do or help with. Needless to say I will not purchase another tempurpedic mattress again due to this customer service and warranty response to not guarantee their product like they claimed. 10 year warranty was not upheld and quality and customer assurance is not their top priority.
We had Tempur Pedic split king previously and loved it. I loved the fact that the split defined which area was mine. I also loved the fact that I never felt it when my husband moved around. We both have back issues and have to frequently change positions and could do that without disturbing the other person. With the new hybrid mattress, you feel every movement. And this mattress makes a little noise. I suppose it's because of the coils. There also seems to be a slight gap where the two sides meet. I don't recall a gap with our first one. They seemed to fit closer together. After our first Tempur Pedic wore out, we went to a Sleep Number mattress. But it just did not work for us. Now we are back to Tempur Pedic and are much more comfortable.