Customer Reviews for Tempur-Pedic - Adapt 2.0 Medium Twin XL Mattress - White & Black
Customer Rating
5
The mattress I have always wanted
on June 13, 2019
Posted by: Sleeping in extreme comfort
from Seattle, WA
My Tempur-Pedic mattress arrived this week - right on time, as promised. The entire experience was a good one. I decided to visit a Tempur-Pedic store (Bellevue, WA) since I wanted expert advice. When I called to see if they would be open at the time I wanted to come in, I spoke with Kirby. He greeted me as soon as I entered when I and carefully reviewed several types of mattresses with me. He asked what I thought were important questions: 1) did I have any issues that concerned me (I have a bad back!) 2) what type of surface would I be putting the mattress on 3) how high off the floor would the mattress sit Kirby then recommended the perfect mattress for me. He set up a delivery date and the mattress came right on time. And I even received a call the next day to see if everything was in order. It's nice to know I have a 90 day trial period, even though I don't expect I would ever return the mattress.
We ordered the medium hybrid Adapt mattresses based on trying them at a store. After a month we realized for sure that we were used to and wanted a more firm mattress. The exchange process has been a challenge. Through the whole order process and exchange process we were twice charged the wrong amount. The first time has been corrected but not yet the second time. The mattresses themselves are comfortable just not firm enough for us. We had been sleeping on an original Tempur-Pedic mattress that is 14 years old and still good. The folks have been courteous and friendly. Just the process and the charging system needs work so the correct amount goes through the first time.