Customer Reviews for Tempur-Pedic - LuxeAdapt 2.0 Firm Queen Mattress - Blue & Gray
Customer Rating
1
The worst mattress I've ever bought
on October 8, 2019
Posted by: Not a happy camper
from Bowie, MD
We've had the mattress almost 6-7 weeks now and regret our purchase. We have not had a good night's rest since it arrived. We were prepared for a break-in period but that came with severe neck, shoulder and back pain. As the bed became softer around week 4 - the pain got increasingly worse. We wake up several times throughout the night because we are overheated and no sleeping position is comfortable. We've bought at least 7 pillows because the reps at the store indicated that was the issue. It is cool to the touch but retains heat under your body which is really uncomfortable. We are both in our late 30's and wake up with almost every bone cracking and aching - feeling and sounding like a 90-year old. I cannot believe this bed is so expensive and highly rated. I called to initiate the return which is a 3-step process: you call the number, someone eventually calls you back and then you have to wait 2 weeks for someone else to call to schedule the pick up the mattress. Words cannot describe how outraged and disappointed we are.
The product is okay, noting special though. I doubt it's worth the mush higher price that other mattresses. I have not received the magical back pain relief mention in the adds or other?? reviews. I have not slept through the night either. In fact it is not better than the 10 year old mattress that it replaced. Definitely not worth the price.