Customer reviews from tempurpedic.com
Tempur-Pedic - LuxeAdapt 2.0 Firm Queen Mattress - Blue & Gray
Average customer rating
4.4
(841 Reviews)
Rating breakdown 841 reviews
5 Stars
623
4 Stars
88
3 Stars
38
2 Stars
41
1 Star
51
85%of customers recommend this product.
(
716 out of
841)
Customer Reviews for Tempur-Pedic - LuxeAdapt 2.0 Firm Queen Mattress - Blue & Gray
Customer Rating
1
Used Bed
on February 6, 2024
Posted by: I dont like used bed
from San Antonio, TX
Im greatly disappointed in this bed. I had high hopes. I dont know if I was given a used bed or what, but one side was already dented in, like it had been slept on. It was from day one. I contacted customer care and they took 10 days to get back to me. When they did they wanted me to send my information again. I refused because it took alot to move that heavy mattress to take pictures and I rehurt my back. Low and behold they had the information that I sent. Also there was no way for them to not have it because you couldnt continue with the claim without the needed information. I had several reps and the last one told me that the bed was not dented enough and the claim was denied. So there is no way for the bed to show that much dent by design. It is a very dense mattress, and you could see it a little bit, but you can feel the huge difference in both sides after flipping it around, which also leads me to believe I have a used mattress. I dont weigh enough to cause any type of dent like that in the bed on day way. So good luck if you need to submit a warranty claim on a faulty mattress that was designed not to cave in, but is some how different on two sides from the 1st day you sleep on it, They will not honor the defect warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Too hard
on February 5, 2024
Posted by: Ricky
from Washington
Do not buy the luxe adapt firm. The lady at Tempurpedic said most people get soft and return it for the firm. Firm is horrible. My wife and I are both side sleepers and after 6months on this horrible stiff mattress we want to get rid of it! We should have gone with soft even though the sales lady said soft isn't good and most people return it. Do not buy firm. We are putting a mattress topper on ours as a last ditch effort before we just donate it! Our backs, shoulders, and chest are sore from this firm brick bed! I've had Tempurpedic before and it was incredible. This "Luxe" firm is bad and stiff as the floor. Do not recommend. Do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Worst night sleep
on January 26, 2024
Posted by: unhappy customer
from Albuquerque
Honestly, I had purchased the Luxe Soft. It was a good mattress, but after only 15 months, it broke down in the center. Their warranty department did finally warranty it after about 20 pictures and 15 emails. Then I went to one of their stories and laid on all the beds...they recommended that I do this, which I agree with. The hybrid med with springs seems to be the best! Boy, was I wrong!! I can't even sleep on it as it is so hard! So I have zero sleep, a mattress I spent over 3000 on, and no refunds! All I want is my money back to get a comfortable bed!! If the first one didn't break down, and have to be warranted I would say it was ok-I honestly thought Tempurpedic would take care of me as a customer and they guarantee the best night sleep or do they?
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Finally pain free
on January 20, 2024
Posted by: LauraL
from Idaho
My experience with Tempur Luxe Adapt soft has made me almost pain free at night and day! I have back problems and arthritis in hips and shoulders. I weigh 165. This bed cushions and supports me like no other. We tried other expensive mattresses and had to exchange them. The support is best for me with our adjustable frame for relief from GERDS. This mattress works great on an adjustable frame. Some other mattresses we tried left me in so much pain all day long. Prior to this we had the Tempur Pro Adapt soft. It was good, but this is better. We also bought the waterproof cooling mattress protector and it really does help keep the heat down. I love our new Tempu LuxeAdapt soft! It's improved the quality of my life. My husband, who can sleep anywhere, loves it too.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
4
Great for side sleepers
on January 13, 2024
Posted by: Side sleeper
from NY
The bed works wonder for my hips. No more waking up in pain. It's hard to get up out of the bed thought because it does sink in and shapes to your body's form. This makes it a bit hard to just roll out of bed. My only gripe is that the base squeaks and creaks when I turn over or move. A brand new bed and base should not be making any noise when I move around. Did the delivery guys assemble it correctly? Did they miss a screw or something. The bed should not be creaking as if it were an old bed used for years. I've only had it a few months. What gives? This is unacceptable for a brand new bed and base. Other than that, I do get a more restful and painfree sleep.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Restless
on January 12, 2024
Posted by: Unhappy sleeper
from Perris, California
I'm on my second month and I hate to say that I'm not loving it. I think it might be my bedding. My sheets won't stay in place and my mattress is constantly moving causing the gap on my split king to open up all night. I also have to use a step stool to get into bed because with the adjustable base my bed is really tall.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Uncomfortable and doesn't break in
on January 11, 2024
Posted by: Back pain
from Dallas, Texas
We purchased this bed and were very excited about it! It was definitely very firm the first month, but we waited for it to break in as recommended by Tempurpedic. Then, before the return window we went into store to ask about it and they said it takes 1-2 years to break in. We decided it keep the firm mattress and a year in it's still very hard. We've reached out to tempurpedic and they recommend turning up the thermostat (we are already in the recommended range) or buying a mattress topper, but the mattress is already 13in and sheets barely fit. Plus we spent a lot of money on this to purchase more accessories. Overall, I would say the mattress doesn't break in, so if it's too firm at the beginning for you, it's not going to change, and I feel the tempurpedic sales people were just trying to get us to buy the most expensive mattress and keep it vs one that worked for us.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Not worth the money
on January 10, 2024
Posted by: No sleep for me
from Grand Rapids, MI
We first tried the Luxe Firm. That was awful my body hurt then we switched to the soft and after time they say to give it to break in it's also awful. Both my husband and I hate the bed. We wake up with bad backs and felt like we barely slept. It doesn't seem to sink in like in the store once you have the sheet on. We even bought the sheets from the store. We have the bed where we can move the head up and down and have tried that in various ways and it does not help. We take turns sleeping on our couch to get a rested night once in a while. Also you can feel the other person move on this bed. I would never buy a Tempurpedic bed again.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com