Customer reviews from tempurpedic.com
Tempur-Pedic - Queen Ergo 3.0 Base Foundation - Black
Average customer rating
4.4
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
147
4 Stars
25
3 Stars
11
2 Stars
3
1 Star
17
86%of customers recommend this product.
(
175 out of
203)
Customer Reviews for Tempur-Pedic - Queen Ergo 3.0 Base Foundation - Black
Posted by: Happy Sleeper
from Daphne, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looove the power base. Zero-G mode is . We've enjoyed experimenting with different settings for sleep, TV watching, and stuff.. The built in under-lighting is not too bright where it impedes sleep, but provides enough glow to see around the bed / immediate area at night. Massage mode is not a substitute for an actual massage or massaging machine but it's quite enjoyable. Overall, great product!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Dissatisfied customer service.
on December 15, 2023
Posted by: Rosalie
from Santa Fe Springs CA
I purchased My Tempur-Pedic from Ashleys furniture late October 2023. The base massager did not function properly, I was given a replacement from Ashleys furniture, unfortunately this was not the resolve. Today is December 15, 2023, I am still dealing with the issue. I got passed over to the Tempur customer service. On two occasions I spoke with Noelle, and this week to Sarah. They are great in their customer service roll. However, I was told by the 2nd CSR that the part that they ordered for my bed is on backorder until February 2024!!! I was given the techs number and after 2 calls he finally returned mine, he did not tell me that my part was on backorder even, so I was told by Sarah he has that information! this is absolutely ridiculous. If you are an existing customer, you are aware that this is an expensive bed. Even so there has not been an actual technician come to check out or attempt to service my base to see if this the actual part I need for the massager, or the possibility of an inaccurate wire set up by Ashleys delivery team is profound. Everything thing is done by phone assistance from out of state CSR to say the least it is frustrating as a consumer. I have a GREAT regret in purchasing this product. At best they could resolve my issue by replacing my base and making certain it works properly before delivery. Why must a customer be subjected to such horrible customer service? I do not recommend this product or company. Their problem solving is a team that strokes you with a blanket email.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Perfect for helping cancer patient sleep comfortably
on December 13, 2023
Posted by: Comfy in California
from San Jose, Ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this frame. It works great with my mattress and helps me to sleep comfortably. It's need my upper body slightly elevated and this frame does the trick. It is easy to use and set-up was quick and easy.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: mmarkle
from Toledo, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] And the regret is that I didn't buy this 10 years ago. I mainly wanted this because I do watch a lot of TV in bed, especially with the tempur-pedic mattress. However I was not prepared for how much it improved my sleep. I raise the legs a little, raise my head a little, and everything just sort of settles. The added bonuses (lights under the frame, massage, charging ports...USB and USB-C) are also so amazing. The massage feels like a cat purr. This review about cats and staying in bed makes me sound a little crazy, but I mean it. This thing is amazing.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Bill
from Walton Ky.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Delivery was quick and set up was simple. My wife watches TV and reads in bed so the head and foot tilt comes in handy. Can be set up in two heights for under bed storage. Has usb chargers and under bed lighting. Also has a massage function . There are brackets that can be purchased to add head and foot boards.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Not so happy sleeper
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product works as expected. I like the night light feature
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Happy Sleepers
from BURKE, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our 2nd Tempur-Pedic Mattress & PowerBase, after 20 years we decided to get one of the NEW Ones, and WOW ! What a difference.. The New Tempur -Ergo Power Base is so quiet and so nice, and our New ProBreeze Cooling mattress is AWESOME. We thought our old one was good BUT this NEW one is AMAZING ! BEST SLEEP EVER !
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Grace
from New Germany Mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] The he base is not huge and clunky, very simple set up, but I love the under bed lighting and massager. Having an adjustable bed is a must!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com