Customer reviews from tempurpedic.com
Tempur-Pedic - Queen Ergo 3.0 Base Foundation - Black
Average customer rating
4.4
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
147
4 Stars
25
3 Stars
11
2 Stars
3
1 Star
17
86%of customers recommend this product.
(
175 out of
203)
Customer Reviews for Tempur-Pedic - Queen Ergo 3.0 Base Foundation - Black
Posted by: Happy customer
from Bolingbrook, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to operate. I love the additional features like the lumbar support, and the massager.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Nothing But Nightmares
on January 11, 2024
Posted by: James
from Chicago
Worst customer service experience of my life. I purchased an adjustable base in 2022. It has not worked properly since day 1. The massage motors squeak like a loose wheel on a shopping cart. Customer service has been atrocious. The technicians that are sent to repair bases are contracted out through third parties, so I got local TV repair company's employee to come here and replace the wrong part. Twice. I have been back and forth with customer service for over a year now. They finally offered to replace my unit however they no longer make the base I purchased. I was offered one equal in value, but not in features. I all but begged customer service to reconsider and to please replace it with the appropriate unit. I was very easily denied. So I tried a third and fourth time. The technician has canceled and rescheduled and called out sick for the last six weeks. I'm sitting here at 3:45am writing a review listening to the squeaks and knocks of my broken base knowing I have to let others know that if you are unfortunate enough to get a faulty unit, return or exchange it immediately because customer service will not look out for you.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Pucksnatcher
from Raymore MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our split king mattresses with the original platforms back in 2008. The mattresses served us well and continue to do so, providing comfortable sleep and adjustability. However, we wanted more options in our bases and purchased the Tempur-Ergo Power Bases, and what a great step forward in options for sleeping. We are very pleased with the purchase and would do it again!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Terrible customer service
on January 8, 2024
Posted by: Dennis
from Alabama
Terrible customer service in all aspects. The Power source failed so they will not sell me a new one unless you pay for a tech to deliver and plug it in... in which case it cost more than the part. How ludicrous and deceitful is that... A technician to plug in two actuator plugs, one power cord and maybe program the remote. Pathetic!!!!! I'll never buy another product from them....Period.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Rach
from Columbus, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect addition to the mattress. Makes the whole sleep experience worth it. This is the best priced base for what they offer too.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Firm mattress lover
from East Marion, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've only had the base for a few weeks, so I cannot speak to its durability. I was kind of hoping it would allow me to raise my knees higher than my feet, but it doesn't seem to do that. However, I am still very comfortable watching TV with the back in an upright position.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sleepy Teacher
from Carmi, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Every slight movement from my spouse rocks the entire bed. I feel all movement. The mattress also needs to be slid back into place each morning. I am a tosser and turner but never had this issue with any mattress/box spring combo.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Quality 8 Sleeper
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] Provides a great night's sleep and keeps heartburn at bay.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com