Customer reviews from belkin.com
Belkin - BoostCharge Power Bank 10K with USB-A to USB-C Cable - Silver
Average customer rating
4
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
73
4 Stars
17
3 Stars
6
2 Stars
7
1 Star
19
75%of customers recommend this product.
(
55 out of
73)
Customer Reviews for Belkin - BoostCharge Power Bank 10K with USB-A to USB-C Cable - Silver
Customer Rating
2
Unable to fully charge
on September 1, 2024
Posted by: Peza
Bought it, charged a cell phone from 50 % to 100 %, that worked.
Then when I figured out how to charge the belkin back up, it remained at 3 blinking lights ( indicating it is being charged ?) for 8 hours, Never got to a 4 light charge .
Then when I figured out how to charge the belkin back up, it remained at 3 blinking lights ( indicating it is being charged ?) for 8 hours, Never got to a 4 light charge .
Response from belkin.comBy Customer Service, September 1, 2024
Hi Peza,
Thanks for sharing your review of the Belkin Power Bank 10K/20K. We'd like to have our support team help you with the troubleshooting of your device. To speak with our team, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Thanks for sharing your review of the Belkin Power Bank 10K/20K. We'd like to have our support team help you with the troubleshooting of your device. To speak with our team, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
no power passthrough
on August 26, 2024
Posted by: yoco
it does not have power passthrough. its totally useless if you want to use it as auto power failure backup for a router or camera.
i mean, it can not charge itself and power up a device connected to it at the same time. when the charging of powerbank starts at usb-c port, it cuts off the power at usb-a ports.
are you kidding me?
i mean, it can not charge itself and power up a device connected to it at the same time. when the charging of powerbank starts at usb-c port, it cuts off the power at usb-a ports.
are you kidding me?
Response from belkin.comBy CustomerService, August 27, 2024
Hi, yoco,
We apologize for the inconvenience this has given you. Yes, our Belkin BPB011 does not support pass-through charging.
Anyhow, please allow us to look into this further as we would want to make things right. Reach out to our phone support team through our hotline, which may be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Marie
Belkin Support
We apologize for the inconvenience this has given you. Yes, our Belkin BPB011 does not support pass-through charging.
Anyhow, please allow us to look into this further as we would want to make things right. Reach out to our phone support team through our hotline, which may be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Marie
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
Most power banks are easy to use but this one
on August 26, 2024
Posted by: pbp011doesnotwork
You have to dig deep down through internet to figure out how to charge the power bank in order to use it. It's crazy. This should be 100% intuitive.
No, I would not recommend this to a friend.
Response from belkin.comBy CustomerService, August 27, 2024
Hi there,
We couldn't help but notice your review, and we'd like to improve your experience with the product. Please reach out to our phone support team so they can check the unit further. You may refer to this link for our hotline number: https://www.belkin.com/support-article/?articleNum=55022
Regards,
Marie
Belkin Support
We couldn't help but notice your review, and we'd like to improve your experience with the product. Please reach out to our phone support team so they can check the unit further. You may refer to this link for our hotline number: https://www.belkin.com/support-article/?articleNum=55022
Regards,
Marie
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Does not charge
on August 2, 2024
Posted by: h_bls
I’ve tried charging it through both the usb and usb-c ports and neither will even charge it to one of the dots
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, August 2, 2024
Hi h_bls,
We have taken note of your review of the Belkin BPB011 power bank. Let's have our support team help you with the troubleshooting. To speak with our team, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
We have taken note of your review of the Belkin BPB011 power bank. Let's have our support team help you with the troubleshooting. To speak with our team, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Simply not reliable
on May 17, 2024
Posted by: DeanLA
from Los Angeles
I bought the charger at the Curry's in Cheetham Hill (UK) in June 2022, and it worked fine for a while with my Android phone (though it is rather bulky and heavy). In recent months, even when fully charged it struggled to fill my empty phone to 40%, with the 5 lights on the side quickly fading to just one, and that involved my constantly unplugging and replugging because it would doze on the job. That's just not something you need to bother with when on the run, and it's a timely process. I would not recommend, sorry!
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, May 17, 2024
Hi DeanLA,
The behavior of the power bank is quite unusual in just small period of time. We'd like to check the unit further and assist with your challenges. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'd love to help in any possible way!
Regards,
Carl
Belkin Support
The behavior of the power bank is quite unusual in just small period of time. We'd like to check the unit further and assist with your challenges. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'd love to help in any possible way!
Regards,
Carl
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
3
Puzzling problem
on May 6, 2024
Posted by: Puzzled
I have a puzzling problem, and phone support was not helpful. Of the four charge status lights, only the first shows life: it blinks steadily after the status button is pressed. I have left the unit plugged into a charging station for more than 24 hours with no change. Despite the fact that the status lights seem to indicate the unit is discharged, I can connect to my iPhone and see that unit is receiving power from the Belkin. Any idea what is happening?
Response from belkin.comBy Customer Service, May 6, 2024
Hi Puzzled,
Thanks for sharing your honest review of the Belkin Power Bank 10K. Rest assured that we have taken note of it.
Let's have our support team look into this once more, to speak with the team, you can email us at BelkinCares@belkin.com. Make sure to include the link to this review and your previous support case number in your email, for our reference.
Regards,
Kyla
Belkin Support
Thanks for sharing your honest review of the Belkin Power Bank 10K. Rest assured that we have taken note of it.
Let's have our support team look into this once more, to speak with the team, you can email us at BelkinCares@belkin.com. Make sure to include the link to this review and your previous support case number in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
shape, capacity
on January 27, 2024
Posted by: ciro chacon
Charging the power bank only works with a narrow selection of cables, its very inconvenient, plus, you can't charge anything while charging the bank, it only starts charging your phone when you unplug the bank from power input, never seen something like it.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, January 29, 2024
Hi, Ciro,
The behavior of the power bank is far from expected and we'd like to check this out further. For better assistance, please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
Carl
Belkin Support
The behavior of the power bank is far from expected and we'd like to check this out further. For better assistance, please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
Carl
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
5
Power Bank 20k
on December 30, 2023
Posted by: Andrey AR
Excelente calidad de producto, la batería carga mi iPhone 13 4 cargas completas
I would recommend this to a friend!
Written by a customer while visiting belkin.com