Customer reviews from snowjoe.com
Sun Joe - IONMAX Cordless Lawn Care System, Grass and Hedge Trimmer with Pole Saw - Green
Average customer rating
4.4
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
36
4 Stars
9
3 Stars
4
2 Stars
1
1 Star
3
Customer Reviews for Sun Joe - IONMAX Cordless Lawn Care System, Grass and Hedge Trimmer with Pole Saw - Green
Customer Rating
3
Good but no replacement parts
on October 26, 2024
Posted by: J3224
from Illinois
No replacement parts for the trimmer. Rest is good, but you will need another trimmer.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Disappointed
on March 4, 2024
Posted by: Chellby
from Cape May Courthouse, New Jersey
The replacement string trimmer line is not available .... and being a now 70 yo female, the chain saw on the attachment is virtually non usuable for me, it is toooooo heavy to lift. The trimmer is great but they don't have replacement spools.
Written by a customer while visiting snowjoe.com
Customer Rating
3
LOVED MY SUNJOE UNTIL IT BROKE AND THEN NO CUSTOME
on October 12, 2023
Posted by: BROKEN JOE WEEDEATER
from GILBERT, SC
FIRST I HAD TO WAIT SEVERAL MONTHS FOR THE LINE FOR MY STRING TRIMMER AND ONCE I RECEIVED THE STRING MY SON WAS USING THE STRING TRIMMER AND THE SECTION BETWEEN THE ADJUSTING JOINT AND WHERE IT PLUGS INTO THE EXTENSION ARM BROKE AND I HAVE BEEN TRYING TO BUY THESE PARTS ORE A NEW NEW HEAD HOR OVER 6 MONTHS AND SUNJOE HAS STOPPED RESPONDING.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Heavy and no control over hedge trimmer
on July 1, 2022
Posted by: Landscaper
from Two Harbors Minnesota
The design of the hedge trimmer couldn’t be worse. The handle is so far away from the trimmer that the average person will have a difficult time. Why didn’t you create an adjustable handle so you could manage and control it! The saw is good, the weed eater is too tall for me. I’m sure there is something better out there.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 9, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
on October 20, 2021
Posted by: RobH
from Watertown, WI
Very nice and easy to use. The pole allows for reaching without a ladder.
A Non-Pole Handle for the Sun Joe GTS4001C 24-Volt iON+ Cordless Lawn Care System Kit would be great! That would be very handy for the Blower and the Hedge Trimmer without the bulk of the pole assembly.
A Non-Pole Handle for the Sun Joe GTS4001C 24-Volt iON+ Cordless Lawn Care System Kit would be great! That would be very handy for the Blower and the Hedge Trimmer without the bulk of the pole assembly.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Blades VERY fragile, break easily
on May 28, 2021
Posted by: MeYJD
from Coaldale AB
Works easily, BUT blades break too easy ... went through 3 within 15 minutes just around board fencing! CANNOT find replacement blades on site! Not worth anything without the blades!!!
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 23, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Didn't know it could be this easy!
on May 27, 2021
Posted by: Snow Joe User
from Indiana
I have used this product and found it to be a blessing! It makes trimming hedges and cutting tree branches easy. No gasoline smell. No oil and gasoline mixtures. No power cords. Didn't know how much I delayed during things around the yard. Found myself during my neighbor's yard. It's so convenient. Easy to get it going and easy to put it away.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Cheaply built...you get what you pay for
on April 19, 2021
Posted by: DaveN
from Salt Lake City, UT
I have used this equipment for two seasons. Everything worked great the first season, but the string trimmer and chainsaw broke during the second season. The trimmer doesn't auto-spool anymore and it is very annoying to manually thread it every minute. The chainsaw hard broke (plastic housing split into two pieces) and has to be replaced.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 30, 2021
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com