I bought this toaster because of Wirecutter's recommendation, which is usually reliable. Sadly, my toaster consistently overcooks one side of the bread while undercooking the other, no matter which number I set it on. This happens with whole wheat bread, sourdough, bagels, you name it. My old Oster was much more dependable.
Looks nice, operates better than other brands; however, very disappointed with the toasting. It is uneven. No matter which side of the toaster I use, one side of bread is dark brown while the other side is still mostly white.
This toaster replaced an older Cuisinart of the same exact style. The older model still worked, but didn’t toast as fast as when it was new, and the heating coils were coated with food residue making the heating uneven. We had the older model for at least 12 years, thus I felt I could trust Cuisinart to make a reliable appliance. The new model looks great, has an easier to read darkness dial and it toasts great. We are very pleased with our replacement choice.
Inconsistent toasting. Dark in center coils and light in outer ones. Hard to calibrate. Not worth the money
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 15, 2025
Hello- We are so sorry to hear about the trouble you've had with your Toaster. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900372137. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Tea