Customer reviews from bestbuy-ca
Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Average customer rating
3.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
5
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
5
44%of customers recommend this product.
(
7 out of
16)
Customer Reviews for Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Customer Rating
2
Expected better from Bose
on September 4, 2026
Posted by: Vic
from Toronto
Been having issues with the soundbar from the beginning. Disconnecting, no sound from TV, constantly having to unplug the soundbar to “reset it” in order for it to connect again. Full factory resets as well as it just stops connecting to the app. The sound is nice when it works, but honestly no different than my Sony soundbar on my other tv. I’m not using it in a theatre room setup just a regular family room setting. FYI it’s been in repair for over 8 weeks with Bose. Hopefully it comes back repaired and works as expected. I just expect better from a premium product.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Very unreliable
on August 24, 2026
Posted by: Zeke
from Mississauga
When this works it sounds great, unfortunately I need to power cycle it every week or two for the HDMI audio to work. Maybe there is a setting that would improve the performance, but that brings us to issue #2.
The only way to check the settings is using their app, which also doesn't work. It can't/won't load the settings and the only "official" solution is to reset both the app and the soundbar, which no surprise also didn't work.
The only way to check the settings is using their app, which also doesn't work. It can't/won't load the settings and the only "official" solution is to reset both the app and the soundbar, which no surprise also didn't work.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Very Happy
on April 2, 2026
Posted by: Bev
from Guelph
After the first sound bar we purchased and was a lemon, we were cautious this Time. We'd had old Bose speakers for both of our TV's for over 16 years ago and still working great, with the new TV, they weren't compatible... So happy we did, easy to install, and sound is wonderful. (We hired the Geek Squad to make sure they were done correctly)
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Sounds fantastic
on February 11, 2026
Posted by: Paul
from LONDON
Love this Bose sound bar.
Amazing range of sound comes from it..
Slim design, sturdy, quality product and connects to my t.v. so I don't even need to use the supplied remote.
Amazing range of sound comes from it..
Slim design, sturdy, quality product and connects to my t.v. so I don't even need to use the supplied remote.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Bose Smart Soundbar
on February 9, 2026
Posted by: Mick
from Alberta
Very bad experience trying to set up this soundbar on my television. You have to download an app, but after that none of the instructions for setting this up worked. Say they will send you a verification code that will expire in 5 minutes. I never got the code till next day. I finally got it to work with my TV with no help from bose, I was a little disappointed at the sound level. Even maxed it it wasn’t very loud or impressive. I would like to take it back because it is not worth the $600.00 that I paid. The sound is only slightly better than I get with my TV alone. Very disappointed!
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Doesn't connect
on January 20, 2026
Posted by: Celine Dion
from TORONTO
I thought it being hard wired through HDMI to my TV that it would connect. It bounces in and out of connection and for the most part doesn't connect. If you google the connection problem this is a huge thing with no real solution. Do not buy this item
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Struggle with support
on January 18, 2026
Posted by: Clint B
from Ontario
Although I really enjoy this Bose soundbar, look and initial sound are excellent, I ash really struggling with the App. I am not a technophobe, however I am unable to connect the App to the soundbar, as a result I am not convinced that I am able to use as many of the functions on the equipment as I’d like. I’ve will try for another few days, if unsuccessful I shall return to the shop for a full demo with the app if that doesn’t work I shah be returning the soundbar to get another
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Bose Smart Bar
on January 15, 2026
Posted by: Living Room
from Rosedale, BC
Very rich sound to my ears. I’m a little hard of hearing and it's the first time in a while I don’t need to use closed caption. Happiness is my Bose speaker!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca