Customer reviews from Staples
Staples - Heavy Duty 2 Drawer Vertical File Cabinet, Letter Size Documents, 26.5" D x 15" W x 28.39" H - Putty
Average customer rating
4.4
(3,774 Reviews)
Rating breakdown 3,774 reviews
5 Stars
2,457
4 Stars
848
3 Stars
280
2 Stars
86
1 Star
103
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for Staples - Heavy Duty 2 Drawer Vertical File Cabinet, Letter Size Documents, 26.5" D x 15" W x 28.39" H - Putty
Posted by: GEORGE F.
Verified Purchase:Yes
Excellent file cabinet sturdy heavy duty no issues.
Written by a customer while visiting Staples
Posted by: KRISTIN B.
Verified Purchase:Yes
We purchased this more expensive filing cabinet for quality but it came dented.
Response from StaplesBy May 9, 2025
Hi Kristin I'm sorry to hear that you received a damaged product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^BF
Written by a customer while visiting Staples
Posted by: Sean G.
from El Dorado Hills
Verified Purchase:Yes
Does what it is supposed to do.
Written by a customer while visiting Staples
Posted by: MIKE B.
Verified Purchase:Yes
Everything went great.
Written by a customer while visiting Staples
Posted by: C.R.
from Ithaca
Verified Purchase:Yes
All features of this file cabinet are excellent. It’s well made and fits perfectly in the space I provided. The only issue I had was I ordered a file cabinet color tan and I received one in black.
Written by a customer while visiting Staples
Posted by: DOTTIE M.
Verified Purchase:Yes
It's great for all my personal files
Written by a customer while visiting Staples
Customer Rating
1
They’ve changed this model & it’s terrible now.
on April 1, 2025
Posted by: ERIN
I purchased this file cabinet about a year ago. I needed one more so I wanted them to match. When the second one was delivered today it’s nowhere near the quality or look of the original one despite the price increasing. The photos still show the original steel design with sturdy drawer slides and interior drawer sides to support hanging files. They’re nice and thick and do not budge. The new version is a very flimsy thin aluminum that wobbles even without a single hanging file. Next the drawers no longer have the small silver slide to the left of the handles to click each drawer into position even when the cabinet isn’t locked with a key. Aside from just looking nicer this is a much sturdier and safer design. Now there’s nothing keeping any of the drawers in place. If it’s slightly tilted for any reason all four drawers slide out. The whole lock and key design is different too with the new version being a small partly plastic key. Next there is no metal divider between each drawer like in the original version and pictured on the website. The front is just the four drawers nothing in between. Finally the color is now darker. It’s not a big quality issue like all the other changes but if you are buying this file cabinet to match one you already have like I was they will not be the same color. Now for the return I have to get this 150 pound file cabinet back into the packaging somehow. Then I have to wait for them to send me an email the day before they come for the pickup. AND I have to be here from 9-5 for the return pickup. It wasn’t a problem for them to deliver it and leave it at the front of my home when I wasn’t home. Not sure why I can’t just leave it outside rather than be home on a full weekday. I won’t purchase anything from staples that’s too big to fit in my car for a return again. Incredibly frustrated with this whole experience. In the photos the first two are the newest version showing the front of the drawers and interior drawer sides. The last two photos are the one I purchased before the change. This is what the file cabinet on the website still looks like. The quality is nowhere near the original. Cheap and flimsy.
Response from StaplesBy April 3, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: AHMED O.
Verified Purchase:Yes
Excellent size of vertical drawer.
Written by a customer while visiting Staples