Customer reviews from Staples
Staples - 3-Drawer Vertical File Cabinet, Letter Size Documents, Lockable & Mobile, 18.9" D x 14.3" W x 26.9" H - White
Average customer rating
3.9
(3,703 Reviews)
Rating breakdown 3,703 reviews
5 Stars
1,841
4 Stars
784
3 Stars
430
2 Stars
210
1 Star
438
57%of customers recommend this product.
(
21 out of
37)
Customer Reviews for Staples - 3-Drawer Vertical File Cabinet, Letter Size Documents, Lockable & Mobile, 18.9" D x 14.3" W x 26.9" H - White
Posted by: D.B.
Verified Purchase:Yes
The file cabinet looks okay - however when I put files in the drawers the drawers would not close correctly.I will be returning this to Staples
Written by a customer while visiting Staples
Customer Rating
1
Customer Service For this file cabinet purchase - Disgraceful
on January 28, 2019
Posted by: E.M.
Verified Purchase:Yes
Let me start to say I shall NEVER order another furniture item from Staples ever again!!! If I continue to shop there I will make sure I can carry out my items. From the time I ordered my dissatisfaction occurred. I was never given the choice of day for my delivery nor did the associate mention it was next day only. I could not be home on your "next day delivery" nor was I offered another choice of day. After numerous calls to your your customer service location questionable I had to make many daily calls. On the day the cabinet arrived I could not unscrew the screws to reverse your handles. No was said I would need to assembly as I would have asked the delivery person to do this. The picture on the box showed the handles on the outside. I twisted my wrist trying to unscrew the nails with my Philips screw drive. Your Assembly Sq. store was of no use. Told me to use my strength or get a neighbor to assist me. I am a 72 year old senior who felt very disrespected. After much searching I did find someone to assist me and even he had a difficult time. Why didn't Staples have the handles taped inside the draws with the screws to make the assembly easier. And oh you needed to tilt the cabinet to get the draws to open. This whole experience was a disaster and I have spread the word to people to avoid this happening to them. You at Staples should be ashamed of yourself to put me and anyone in this situation. You really do not deserve a rating at all!!!!! Respectfully a Senior shopper Estelle
Written by a customer while visiting Staples
Posted by: B.O.
Verified Purchase:Yes
Arrived 4 days after promised delivery date.Arrived in good condition. I put the handles on and put my files in it and both drawers couldn't hold any weight and would collapse. Either the drawers are too small for the cabinet or the rails inside to hold the drawers are not made correctly. It is in my car and being returned to the store tomorrow.
Written by a customer while visiting Staples
Posted by: L.N.
Verified Purchase:Yes
file drawer is 18"deep but only opens 12". deep . 6" of drawer space is not accessible. Cant unscrew the drawer handle to put it on the front of the drawer.
Written by a customer while visiting Staples
Posted by: YOU Z.
Verified Purchase:Yes
At the price point it is perfectly what I want.
Written by a customer while visiting Staples
Posted by: L.R.
from Rockwall
Verified Purchase:Yes
This unit was better made than anticipated. It suits the need that I had for my home office. Drawers operate smoothly and I like that I don’t have to purchase file frames.
Written by a customer while visiting Staples
Posted by: L.S.
Verified Purchase:Yes
Got it on sale works great
Written by a customer while visiting Staples
Posted by: S.B.
Verified Purchase:Yes
Just recently moved and needed to get my files in order. just what I needed.
Written by a customer while visiting Staples