Customer reviews from Staples
Staples - Heavy Duty 2 Drawer Vertical File Cabinet, Letter Size Documents, 26.5" D x 15" W x 28" H - Black
Average customer rating
4.4
(3,776 Reviews)
Rating breakdown 3,776 reviews
5 Stars
2,457
4 Stars
848
3 Stars
281
2 Stars
86
1 Star
104
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for Staples - Heavy Duty 2 Drawer Vertical File Cabinet, Letter Size Documents, 26.5" D x 15" W x 28" H - Black
Customer Rating
1
They’ve changed this model & it’s terrible now.
on April 1, 2025
Posted by: ERIN
I purchased this file cabinet about a year ago. I needed one more so I wanted them to match. When the second one was delivered today it’s nowhere near the quality or look of the original one despite the price increasing. The photos still show the original steel design with sturdy drawer slides and interior drawer sides to support hanging files. They’re nice and thick and do not budge. The new version is a very flimsy thin aluminum that wobbles even without a single hanging file. Next the drawers no longer have the small silver slide to the left of the handles to click each drawer into position even when the cabinet isn’t locked with a key. Aside from just looking nicer this is a much sturdier and safer design. Now there’s nothing keeping any of the drawers in place. If it’s slightly tilted for any reason all four drawers slide out. The whole lock and key design is different too with the new version being a small partly plastic key. Next there is no metal divider between each drawer like in the original version and pictured on the website. The front is just the four drawers nothing in between. Finally the color is now darker. It’s not a big quality issue like all the other changes but if you are buying this file cabinet to match one you already have like I was they will not be the same color. Now for the return I have to get this 150 pound file cabinet back into the packaging somehow. Then I have to wait for them to send me an email the day before they come for the pickup. AND I have to be here from 9-5 for the return pickup. It wasn’t a problem for them to deliver it and leave it at the front of my home when I wasn’t home. Not sure why I can’t just leave it outside rather than be home on a full weekday. I won’t purchase anything from staples that’s too big to fit in my car for a return again. Incredibly frustrated with this whole experience. In the photos the first two are the newest version showing the front of the drawers and interior drawer sides. The last two photos are the one I purchased before the change. This is what the file cabinet on the website still looks like. The quality is nowhere near the original. Cheap and flimsy.
Response from StaplesBy April 3, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: AHMED O.
Verified Purchase:Yes
Excellent size of vertical drawer.
Written by a customer while visiting Staples
Posted by: R.H.
Verified Purchase:Yes
For the price these cabinets were worth it. They’re almost as good as the Hon cabinets that we bought a long time ago and they cost a lot less. The insides weren’t painted but it didn’t matter because they still look nice. I would recommend buying this product.
Written by a customer while visiting Staples
Posted by: M.M.
Verified Purchase:Yes
all great but the instructions. no info on putting back drawers - had to resort to you tube. trick is have it "locked" to put drawers in. almost returned it as defective.
Response from StaplesBy March 21, 2025
Hi MC thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^BF
Written by a customer while visiting Staples
Posted by: NEKIA
Verified Purchase:Yes
This item is great for storage files.
Written by a customer while visiting Staples
Posted by: .Kim B
from Bethany
Verified Purchase:Yes
Locking cabinet with easily sliding drawers. Perfect for what we were looking for.. Definitely recommend and worth the cost.
Written by a customer while visiting Staples
Posted by: D.W.
Verified Purchase:Yes
Staples had what I ordered in stock and delivered exactly when they said they would. Great service! Thank you for that!
Written by a customer while visiting Staples
Posted by: JOHN H.
Verified Purchase:Yes
Hon has always made excellent file cabinets. The staples ones are not quite as good. I have used hon cabinets for 50 years.
Written by a customer while visiting Staples