Customer Reviews for Staples - Heavy Duty 2 Drawer Vertical File Cabinet, Letter Size Documents, 26.5" D x 15" W x 28" H - Black
Customer Rating
3
GOOD PRODUCT DELIVERED DAMAGED
on February 2, 2013
Posted by: Paula K.
I'VE PURCHASED STAPLES FILE CABINETS BEFORE AND WAS ALWAYS SATISFIED. MOST RECENT CABINET WAS DELIVERED IN DAMAGED CONDITION. LOOKS LIKE IT HAD FALLEN OFF DELIVERY TRUCK. DRIVERS REFUSED TO TAKE CABINET OUT OF CARTON SO WERE UNABLE TO CHECK ITS CONDITION IMMEDIATELY. CABINET IS CRUMPLED AT LEFT FRONT BOTTOM & LEFT SIDE IS BOWED. LEFT FRONT TOP IS ALSO BENT. CARTON & CABINET ARE DAMAGED IN SAME AREA SO DAMAGE WAS FROM HANDLING NOT MANUFACTURING I WOULD LIKE A RESPONSE PLEASE.
File cabinet arrived somewhat dented on the right side near the top and the first drawer was a bit offset so it closes with some difficulty. I would have likely returned it if I wanted to deal with the hassle of moving such a big object and I hadn't torn the box while trying to get the cabinet out. The construction does not feel as sturdy as I would have liked but I suppose you get what you pay for (at least it was on sale). If I had know I would probably have gone with a HON (I already have one and I'm happy with it).
I read the mixed reviews - some thought this filing cabinet to be flimsy; another said it arrived dented. My filing cabinet was delivered to my house by a Staples truck. No dents or scratches - the carton didn't even have any "dings". The drawers open smoothly and have a solid "click" when closed. Love that no hanging file "rails" are required - the full height sides are far superior. Finally the sale price with a coupon made this unit a super bargain. I wish I had sprung for this earlier.