This product was dented and both slides and drawers were falling out. It is a good thing that I am handy and could repair most of the problems. It is also in an inconspicuous place so appearance is not so important. Normally I would send it back!
We ordered 2 and the carrier's truck left the dock without them. After that it was a nightmare to find out when/where they were. One arrived 3 days late the other arrived 5 days late. In both cases they were just left outside the door without anyone requiring a signature - a "feature" we never asked for. In the second case the delivery person seemed to have an attitude about going up the wrong stairwell - an easily avoided problem if they'd have gone up to verify which apartment *before* carrying the item up to the 3rd floor. Both items have a single ding in the metal they are still functional but we paid for new items... not "99% new".
My staples commercial for file drawer vertical file cabinet is perfect and arrived overnight. It comes with a screw wall anchor heavy washer and a spacer along with two keys. Smooth opening drawers and easy drawer removal (follow instructions). My cabinet arrived in a cardboard box with reinforced corners no damage however that’s a big piece of cardboard. I highly recommend this product for home or office.