[This review was collected as part of a promotion.] The laptop is working perfectly. Initially when I purchased it the screen went blank for a long time before coming back on.
[This review was collected as part of a promotion.] Great performance, the size and weight are perfect. Love the full backlit keyboard.
I would recommend this to a friend!
Response from lenovo.comBy Poornima_Lenovo, Customer Service, February 28, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We are so glad that you are happy with our product and services. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
This laptop is lightweight and that's the most positive thing I can say. It also feels plastic. I bought the gaming version, hoping that it would be speedier in processing speed than other lenovo products, but it doesn't seem to respond quickly to any task. The amount of default applications installed that I have to keep uninstalling has been a pain. The Windows pop ups each day seem to be all ad-driven. A month after owning it, the clock inexplicably became off of current time by 20 minutes and would not update when I restarted the machine. I solved this ultimately by toggling the clock settings on and off a few times in Control Panel.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, February 21, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible, https://support.lenovo.com/us/en/
Overall the laptop is fine - with the exception of the battery life. I have everything optimized for longer life but the battery does not last very long. And if the laptop is closed, the battery drains pretty quickly.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, February 2, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Please try utilizing the following link to assist in increasing your battery life: https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible, https://support.lenovo.com/us/en/