Hello JackRj.
Thank you for sharing your feedback. While we are glad to hear that your battery-operated snow blower has been reliable, we are concerned to learn that you feel let down and that the unit has not fully met your expectations.
If you frequently encounter wet snow, you may require a snow blower designed specifically for heavier snow conditions. We offer a variety of two-stage blowers. Greenworks single-stage snow blowers are typically designed for snowfalls of 8–12 inches or less, are intended for use on flat, paved surfaces, and are not self-propelled. However, they can still function in both lighter and moderately heavier snow conditions.
A two-stage snow blower is a larger machine equipped with an auger that cuts into the snow and feeds it into a separately driven impeller, which discharges the snow through the chute. This two-stage system speeds up the snow-clearing process and performs better in deeper snowfalls of more than 10 inches. Greenworks two-stage snow blowers are self-propelled and feature all-metal augers, along with sufficient ground clearance for use on uneven or gravel surfaces.
We hope this information has been helpful. If you would like additional guidance on which unit may be best suited to your needs, please contact us via live chat on our website or by phone at 1-888-909-6757. We are here to help.