Customer reviews from Samsung US
Samsung - Galaxy Buds3 Pro Wireless Earbuds
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Galaxy Buds3 Pro Wireless Earbuds
Customer Rating
4
Great product, horrible shipping.
on August 27, 2024
Posted by: SOLLLLL
[This review was collected as part of a promotion.] Sound great, feel very sleek and modern, comfortable fit. Haven't used the Galaxy AI feature yet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds 3 pro
on August 27, 2024
Posted by: Jlop88
[This review was collected as part of a promotion.] I love how they sound. It has been great listening to music and podcast and also the call quality is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very disappointed.
on August 27, 2024
Posted by: Kenc
from Boscawen, NH
Expertise:Intermediate
After waiting for the delayed shipping date. I got these buds3 Pro a day early. But after just 30 minutes of use, I started getting crackling and popping sounds from the right-side ear bud. Then after a few more pops and crackling, the right ear bud started giving a constant static sound. I tried all different setting. Nothing changed. Very unhappy and disappointed! I did like the voice controls, the ANC was fantastic (until the bud gave out.) and it was comfortable.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Kenc, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshot the audio quality of your earbuds, and enjoy the inital experience you had. We have provided a link to a great article avialable online to troubleshoot this experience directly. This is also more common to occur if you have the microphone obstructed during usage. Lastly, we have shared alink to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 pro great sound
on August 27, 2024
Posted by: SamsungFriend
[This review was collected as part of a promotion.] I got the silver Buds 3 Pro during pre-order. My wife stole my buds 2 so this was a good opportunity to get myself a new upgraded pair!
Coming from regular buds 2, the sound and ANC is great. I've only used them for one phone call so far, but everything sounded clear.
I really want to test out the Galaxy AI features like the real time interpretation, but my wife was getting sick of my silliness. I'm curious how much of a lag there will be and if it will be practical in a live environment, but I imagine it might have some trouble keeping up. I'll just have to test it out to see.
I've been listening to music much more ever since getting the Buds 3 Pro and I've been pleased with the purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
If you have 2pro dont buy
on August 27, 2024
Posted by: Jake
The 2pro sounds like it has better base. These don't sound like how they were promoted to be.
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Jake, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you adjust the audio profile to best align to your preferences. We have provided a link to an article to help ensure the audio quality of your device is functioning as intended. We have also provided a link to the full device manual to walk you through any steps to adjust the audio. We have lastly provided a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My fav Samsung Buds
on August 27, 2024
Posted by: cbar47
[This review was collected as part of a promotion.] I had original Buds, Buds Live and Buds Pro. I couldn't use Buds Pro 1 and 2 due to it making my ear itch due to the nickel in it. But these ones I can finally use again. Love the fit, I can shoot around in basketball without having to worry about it falling out. Pretty good sound and noise cancelling. Not sure about the Galaxy AI with it yet, hoping more features get added.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Firmware issues
on August 27, 2024
Posted by: Ant27
I really like these buds but unfortunately the microphone does not work on Snapchat video calls. It works fine with buds2, please fix this issue.
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Ant27, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a variety of communication methods are to you every day. If you haven't done so already, we recommend double checking the settings of both your earbuds and the app specifically to ensure they have necessary permissions enabled. We have also provided a link to the Samsung Support Team and recommend reaching out to the software company directly if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on August 27, 2024
Posted by: GalaxyLove
[This review was collected as part of a promotion.] You can never go wrong with Samsung Galaxy Products. I will FOREVER be with Samsung.
Value
5
Written by a customer while visiting Samsung US