Customer reviews from Samsung US
Samsung - Galaxy Buds3 Pro Wireless Earbuds
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Galaxy Buds3 Pro Wireless Earbuds
Customer Rating
1
Don't buy!
on September 10, 2024
Posted by: Ari79es
Is horrible. Doesn't fit to the ear and fall constantly. Previous buds are better
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Ari79es, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds is to you every day. We have provided a link to an article to help you with the ideal placement of your earbuds, and another link to a video to help you change the ear tips to help you get the secure fit you are seeking. We also recommend performing a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jazz
Expertise:Intermediate
Verified Purchase:Yes
They dont fit in the ear very well and the sound is worse than the buds 2 pro. I'm returning these as they don't fit or sounds very good.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Jazz, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to your usage and overall enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test in the Samsung Wearables App. We have also provided a link to a video to help you change the ear tips to a different size if you haven't done so already. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Cmartinsen
Verified Purchase:Yes
Terrible product. Broke after two hours, samsung support was smooth at least
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Cmartinsen, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and how frustrating it can be when your earbuds are not meeting your expectations. We are happy to hear you have been able to work with Samsung Support to resolve this matter. We hope you'll reach out to us again in the future with questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Carol
Expertise:Intermediate
Verified Purchase:Yes
The ear buds are exactly as described. They are sleek, the sound is clear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: David
from Sedalia Mo
Expertise:Expert
Verified Purchase:Yes
I love the sound quality! The only reason I don't give it 5 stars is due to the fact that even though they fit nice they slip out and don't stay in unless they're dry. There's nothing keeping then secured in for longer then 30 minutes
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Mike
from South Korea
Expertise:Expert
Verified Purchase:Yes
Sound quality amazing when paired with my S23 Ultra. Only complaint is better fitting eartips. They are good headphones but will slip out if heavily moving or sweating. Overall I still love them because I know eventually there will be some aftermarket eartips to fix my issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Uchenna
from Toms River, NJ
Verified Purchase:Yes
I'm so glad this version is out. I was allergic to the other versions and so this one doesn't give me the nickel contact allergy due to the design and is very comfortable to wear. I called my husband on a video call, he said the microphone was great!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Eric
from South dakota
Expertise:Expert
Verified Purchase:Yes
The sound is so rich. Clean and cuts most sounds out when out in public. And samsung is amazing at everything they do thank you again for these amazing buds
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US