Customer reviews from Samsung US
Samsung - Galaxy Buds3 Pro Wireless Earbuds
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Galaxy Buds3 Pro Wireless Earbuds
Posted by: Mikev
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
I have had every type of wireless buds and these are by far the Best buds to date.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alex
from Charlotte, NC
Expertise:Expert
Verified Purchase:Yes
Buggy. Google assistant won't work, noise canceling has a lot of static, and with high pitch noises/hair rubbing the buds it pops so loud my ears were ringing.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Alex, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have brand new earbuds that are not operating as expected. We have provided a link to an article to help you with the audio quality, and recommend ensuring the microphone of your earbuds is not obsructed during adjustment or otherwise as this can cause disruption to the audio especially when using the ANC setting. We have also provided a link to the Samsung Support Team and full device manual to help you with any other experiences you would like assistance with. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
I like them just fine but there are has issues
on September 12, 2024
Posted by: HLFT
from Washington DC
Expertise:Expert
Verified Purchase:Yes
I like it but the buds themselves dont feel premium. Pro 2 were so much better in that regard. Another star is lost because the removal of ear tips is very hard and you have a very high chance of damaging them. It just seems like Samsung did not test this product thoroughly.
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hey there HLFT, thank you for sharing your thoughts about your new Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day, and we are always happy to assist our customers with any frustrations they are experiencing and provide the best possible usage of your devices. We have provided a link to a video to help you change the ear tips without damage or difficulty. We have also provided links to the full device manual and the Samsung Support Team to help you best align the features and settings of your earbuds to your preferences. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Deathscythe
from Miami Beach, FL
Expertise:Expert
Verified Purchase:Yes
Despite the great delay due to the problems presented of QC, my headphones arrived with defects, the lights do not present with the same intensity and the battery, lasts less than the Galaxy Buds 2 Pro, is totally disappointing this situation. I've been a Samsung user since before the Galaxy thought they existed and at this point seeing things like that, it's hard. The gestures of changing "next or previous" song are not intuitive at all, I'm trying to get used to it, but it's complicated. In short, all the improvements that the current Buds 3 Pro has are properly software, the hardware has many among which I include myself, without a very good opinion as we have been accustomed for 2 generations
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Deathscythe, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you everyday and we would love to help you ensure your earbuds function as intended. We have provided a link to the full device manual to help you with the blade light. We have also shared a lihnk to the Samsung Support Team of offer assistance with any features you believe are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Noise Cancellation and Best Voice Commands
on September 12, 2024
Posted by: Rahmi
Verified Purchase:Yes
I like how it synchronizes with my Z Fold6 and Watch Ultra and how fast it reacts to direct voice commands without having to go through Alexa/Bixby/Google, etc. I do not tap/double-tap/triple-tap, slide up/down, etc. anymore, which is very comfortable when jogging. Volume Up/Volume Down/Next Song/Previous Song are the only commands I need. I love it, working very smooth with my phone and watch.
Written by a customer while visiting Samsung US
Posted by: Kong
Verified Purchase:Yes
such nice products.
I like it.
Should be made by genius.
I like it.
Should be made by genius.
Written by a customer while visiting Samsung US
Posted by: Alex
from Minnesota
Expertise:Expert
Verified Purchase:Yes
They are light and stay in my ears well, I love the noise canceling and adaptive setting. I have yet to have any issues with them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Juhee
from Sc
Expertise:Expert
Verified Purchase:Yes
Great quality great product better sound best price
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US