Customer reviews from Samsung US
Samsung - Galaxy Buds3 Pro Wireless Earbuds
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Buds3 Pro Wireless Earbuds
Customer Rating
1 out of 5
1
The headphones are uncomfortable
on September 19, 2024
Posted by: Jolanta
Verified Purchase:Yes
The headphones are uncomfortable and fall out of your ear.
Response from Samsung USBy Social Commerce, September 20, 2024
Hello Jolanta, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you get the ideal fit of your earbuds to help you maximize your experience with your earbuds. We have provided a link to an article to help you with the fit of your earbuds, and another to a link to a video to help you change the ear tips for the size that best fits your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products Thank youf or being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible
on September 19, 2024
Posted by: Vitaliy
from Houston, TX
Expertise:Expert
hese are the worst earbuds in the entire series! I’m absolutely disappointed that I ordered them. They don’t stay in my ears at all – constantly falling out, making them impossible to use properly. The ergonomics (if you can even call it that) are just terrible. If I could, I would return these and get the Buds 2 Pro again because it’s impossible to comfortably listen to music or do anything active with these. Really regret this purchase.
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Vitaliy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand the frustration that can occur if you are having to continue to adjust the earbuds while they are placed and you are trying to enjoy your favorite music, podcasts, videos, or other media. We have provided a link to an article to help you with the ideal placement for a secure fit, and another link to a video to help you change the ear tips. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A symphonic sound.
on September 19, 2024
Posted by: Alex
from San Francisco, California
Expertise:Intermediate
Verified Purchase:Yes
Fantastic Galaxy Buds3 Pro. Easy setup. Clear sound. I love them.
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Sounds amazing when they don’t fall out your ears!
on September 19, 2024
Posted by: MAV3RICK
from New Orleans, LA
Expertise:Intermediate
Verified Purchase:Yes
Would have given them 5 stars, but no matter what tips I use, I can’t seem to get them to stay in my ears. Granted, this is only when I’m actively moving around. However, not actively as in running a marathon, just basic walking and talking. I have no problems sitting down playing games or watching a movie, etc. Aside from that, they sound great! I can feel the bass down my spine as if the sound was literally surrounding me. Let’s just get the tips fixed and you’ll have the near perfect earbuds IMO.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ear bud
on September 19, 2024
Posted by: Mars
Verified Purchase:Yes
Keeps falling off. It is very difficult to keep it in my ears without it falling off.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Mars, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit of your earbuds to fully enjoy an immersive listening experience. We have provided links to an article to help you with the placement and another to a video to help change the ear tips with ease. We also would have you perform a fit test when connected in the Samsung Wearables App to see if any recommendations are made by the device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience this frustration, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Set Yet
on September 19, 2024
Posted by: Christian
from California
Expertise:Expert
Verified Purchase:Yes
These work great! Those only issue I have is the grey case paint is rubbing off from being in my pocket. Everyone I talk to all say that the quality of the call is fantastic. I have all of the previous buds, and these are by far the best!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome sounds but not great for blue collar
on September 19, 2024
Posted by: Joshua Sauter
from Sandpoint Idaho
Expertise:Expert
Verified Purchase:Yes
Awesome earbuds love the sound quality but if you work around aggressively loud things these are not it. The noise cancelling will cut out sometimes
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good sound, no nickel allergy
on September 19, 2024
Posted by: Jamierat
This is my review as someone who's not an audio expert and someone who's only had these for a few days. I upgraded from the buds 2 pro because the charging notches on the Buda were giving me allergic reactions and making my ears burn. So far these haven't given me any kind of reaction so I'm happy about that! The buds sound good, but I do prefer the overall design of the 2 pro to the 3 pro, but the fact that my ears aren't in pain is a higher priority.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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