Customer reviews from Samsung US
Samsung - Galaxy Buds3 Pro Wireless Earbuds
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Galaxy Buds3 Pro Wireless Earbuds
Customer Rating
5
Massive Upgrade
on November 16, 2024
Posted by: Breadboi96
[This review was collected as part of a promotion.] I switched from the first generation of airpods I had and I absolutely love the buds3 pro's. I got to experience new things I've never experienced before such as active noise cancelation. ANC comes in handy when I'm in a noisy environment. Also, pairing these with the S24 ultra improves my experience (love the phone too).
Value
5
Written by a customer while visiting Samsung US
Posted by: Ruben
from New York
Verified Purchase:Yes
Doesn't feel like a Samsung product, looks a lot like the competition air pods. I always like Samsung products. My Galaxy buds 2 Pro are way better than this ones. Buds 2 Pro stay inside your ears and don't come off. Buds 3 like the air pods by walking already start to come off. That why I always like Samsung product because they stays inside your ear drums. But this Buds 3 pro is the worst product I have bought from Samsung so far. I new buds 3 pro i have been using them seen I got them like a mount ago and still go back to my buds 2 pro after a few minutes I have them on my ear because they start coming out of my ear drum every time I used them. Plus the bud2 pro did came with different ear pieces to replace in case one don't fit right you have the chance to adjust it to you preference. But this new buds 3 doesn't give you that chance, I don't know if Samsung sell the ear pieces replacement separately. Sound quality maybe a bit clear from the previous but not by much, volume wise I prefer the buds2 pro because doesn't come out of your ears and maybe you fill like the volume is better on the buds 2 pro. I don't like the experiences I been having with this new product from Samsung. Is the first time I'm disappointed with their product. If I could I will return it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Ruben, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit and features of your earbuds. The additional ear tips you mention needing, should have been included in a box in your original packaging that also contained the charging cable for your earbuds. We haev provided a link to help you with the fit of your earbuds, and recommend doing a fit test in the Samsung Wearables App. We have provided a link to the Samsung Support Team if these accessories were not included in your original packaging. They can also work with you directly to ensure you have the intended experience with your device. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Wolno
from NY
Expertise:Expert
Verified Purchase:Yes
Got extra for gifts - excellent response for Bluetooth buds
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Wolno
from NY
Expertise:Expert
Verified Purchase:Yes
Great sound - have has all galaxy buds since the buds plus
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Michael
Expertise:Intermediate
Verified Purchase:Yes
The Buds3 Pro earbuds have awesome features and sound/call quality. The adaptive ambient sound with automatic volume dampening is very helpful, and call quality while commuting in my noisy vehicle bests any other set of earbuds I have owned previously. However, none of the ear tips provided seem to create a seal secure enough to keep the earbuds from sliding out of the ear over time, indicating room for improvement in design.
The Buds+ design achieved a great balance between sound and a secure fit, and while the Buds Live provided the ultimate experience with a secure fit, they leaked too much sound and did not provide the best listening experience unless you prefer the live (true ambient sound) experience they were designed for. Perhaps incorporating the rubber wing-like piece found on the Buds+ with the design of the next Buds Pro might be an improvement.
Additionally, the squeal upon touch that appears seemingly by random with the Buds3 Pro is truly upsetting. Some users have noted that it only happens when touching the microphones, but I have tried avoiding the mics and have still experienced this unsettling and harsh noise.
Overall, I am happy with my purchase, and hopeful that Samsung will continue to improve upon their earbuds and achieve an even better product next time around. Improved battery life would also be appreciated, but I recognize the tradeoff when you have adaptive and/or automatic features available and enabled.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Michael, thank you for taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro. We are so happy to hear how awesome you are finding the enhanced features and audio quality of your new earbuds. We would love to help you troubleshoot the audio quality you mention with the occasional squeal and have provided a link to a troubleshooting article. We have also shared a link to the Samsung Support Team if you have any questions or would like additional troubleshooting assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Tennisman1
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Galaxy buds 3 Pro sounds great. It works well with my Samsung phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: James
from Miami Beach Florida
Expertise:Expert
Verified Purchase:Yes
Excellent sound, great charging, AI capable, they are amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ivan
from Arizona
Expertise:Expert
Verified Purchase:Yes
These are pretty amazing. I had the buds 2 and these are significantly better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US