Customer reviews from Samsung US
Samsung - Galaxy Buds3 Pro Wireless Earbuds
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Galaxy Buds3 Pro Wireless Earbuds
Customer Rating
2
Love the sound, but they fall out.
on December 7, 2024
Posted by: Justme444
from Owatonna, MN
Expertise:Beginner
I jut got these, and I love the quality in the sound but they keep falling out!
So instead of leaving this review, I tried to contact support to see if they had any tips but that was a HORRIBLE experience. I was transferred and transferred so I gave up.
If you think you can use these when doing any sports, forget it. Mine fall out and I am only walking fast. They will work in the car I guess but I am very disappointed in how easily they fall out. I bent forward a little and one fell right out and into a bucket with some water! So can't use them if moving around.
I'll keep them because the sound is good but will use them carefully because one also feel out when I was out walking and I thought it was lost on the ground with the leaves and grass.
I did change the little thingys that go into the ear but it didn't help.
So instead of leaving this review, I tried to contact support to see if they had any tips but that was a HORRIBLE experience. I was transferred and transferred so I gave up.
If you think you can use these when doing any sports, forget it. Mine fall out and I am only walking fast. They will work in the car I guess but I am very disappointed in how easily they fall out. I bent forward a little and one fell right out and into a bucket with some water! So can't use them if moving around.
I'll keep them because the sound is good but will use them carefully because one also feel out when I was out walking and I thought it was lost on the ground with the leaves and grass.
I did change the little thingys that go into the ear but it didn't help.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, December 10, 2024
Thanks for reaching out to share your thoughts on the Galaxy Buds2 Pro. Our goal is to make sure our customers have the best experience with our devices. We're glad to see that you're enjoying the sound quality. We also see that you are encountering challenges trying to get these buds to fit. To improve the fit, we recommend trying the included ear tip sizes to find the most secure option for your ears. The proper fit is essential for comfort and sound quality. Check out the link attached for instructions on how to ensure you have the right fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from New York
Verified Purchase:Yes
Son fabulosos ! Súper cómodos, el sonido en las llamadas es muy claro ! Y la calidad de la música increíble , sin duda los mejores que he tenido !
Written by a customer while visiting Samsung US
Posted by: CRASH
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Good product, showed up on time. The button is a bit difficult to first find, I like the touch better. Sound is great and functions worked fine. Will see how long the batteries last. Only thing was with the website, directed the id.me for military and nothing was discounted as advertised.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for your thoughts on the Galaxy Buds3 Pro! We’re glad to hear you enjoy the sound quality and that the functions are working well. We designed the Galaxy Buds3 Pro for a seamless user experience, and we appreciate your input about the button location. We understand that a pinch controls may take some time to get used to. Regarding battery life, you’ll be pleased to know that the Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. This means you can enjoy uninterrupted listening without having to worry about frequent recharging! In regarsd to the discount, we would like to gather some information about this. Please be sure to reach out to us at Samsung Support so that we can further assist you with this. Thank you for choosing the Galaxy Buds3 Pro, and we hope they continue to meet expectations. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Falcon
from Washington State
Expertise:Intermediate
Verified Purchase:Yes
Feels great in ear, work great feel and look are awesome. Easy to use and set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alex
from Texas
Verified Purchase:Yes
I really love these earbuds, they have amazing sound and can get pretty loud, my only problem is after a while my ears hurt because I think the rubber is a bit bigger than what im used to, other than that everything is going smooth
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Danny
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Love these best upgrade I had as far as wireless headphones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Olga D
from Chicago
Verified Purchase:Yes
On of it stopped charging in a couple of weeks. It was a gift for my son
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 10, 2024
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, Olga! We always look forward to hearing from our customers and getting your insights. The Buds3 Pro features a long-lasting battery life, allowing you to enjoy your music for hours. With the charging case, the Galaxy Buds3 Pro provides up to 30 hours of listening time. We hate to see that you haven't been able to charge one of your buds. If you’re having trouble charging one of your earbuds, it could be related to the earbuds themselves or the charging case. Using a non-approved charger may lead to charging malfunctions, and it's also possible that the earbuds could be damaged. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We recommend checking out the link attached for options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: Forbes
from Ny
Expertise:Expert
Verified Purchase:Yes
Excellent sound and quality. Finally I see real innovation
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US